The impact of eHealth on relationships and trust in primary care: a review of reviews

BMC Primary Care

Table 5 Factors influencing the impact of technology on patient-provider relationships

	Management systems	Communication systems	Computerised decision support systems	Information systems	Multiple technologies
*Patient-related factors*
Patient perceptions, expectations, motives, and concerns	****	**********		**	**
Patient functional ability		******
Patient communication skills and participation		*
Sociodemographic factors		********	*		*
Familiarity, consistency within relationship or presence of pre-existing relationship		*****
*Provider-related factors*
Provider communication skills and technology use style	*******	******	*		****
Provider qualifications/level of experience	*	*
Provider perceptions, reactions, and attitudes	***	**********		**	**
*Technology-related factors*
Type of care delivery modality		************			***
Technology design and features	*****	****	*		*****
*Other (institution or organizational factors)*					***

Asterisks [*] used indicate the number of reviews discussing each category of technology (i.e., management systems, communication systems etc.)

ISSN: 2731-4553