Table 4 Benefits and challenges related to adopting SIB in health centers and frequency (%) of the participants who mentioned the statement (Theme of Outcome)

Outcome

Quality of health services

Decreased errors and increased quality by service providers due to smart delivery of services and illustrating guidelines particularly required actions

18(60%)

No modifiability of recording errors

10(33.3%)

Access

Possibility of access to quality and planned services for all people

5(16.6%)

No interoperability of electronic records at different centers (excluding the university), increased errors, and repetitive processes (for not having patients' records)

3(10%)

Possibility of access to integrated information for different users at any time and in any place and simplicity of information reporting and transmission

15(50%)

Safety and privacy

No possibility of missing patient health records

6(20%)

High accessibility of clinical data and exchange of information among different centers

10(33.3%)

Screening and evaluation

The possibility to receive complete and integrated records related to activities of health units or health service providers at any time

3(10%)

No discrete access to doctors' care indexes, nutrition experts, and psychology experts at health posts due to their identified roles at health centers

2(6.6%)

Removing the problem of illegibility and lack of access to paper records

2(6.6%)

Impossibility of changing the time recorded for service delivery

12(40%)

Impossibility of changing and amending information after 24 h

12(40%)

Providing a framework for documentation

10(33.3%)

Providing a dashboard of indices regarding the provider and health unit

4(13.3%)

Research

Providing a very proper information center for producing and managing medical knowledge

2(6.6%)

The possibility of fake recorded services in the system by users

12(40%)