Table 3 Benefits and challenges of adopting SIB in health centers and frequency (%) of the participants who mentioned the statement (Theme of Process)
From: The Integrated Electronic Health System in Iranian health centers: benefits and challenges
Theme | subthemes | Components | |||
|---|---|---|---|---|---|
Benefits | Frequency (%) | Challenges | Frequency (%) | ||
Process | Training | Visibility of updated instruction for users to take care of individuals or record any type of health information (retraining the updated instructions while working with the system) | 8(26.6%) | Lack of enough training classes, the length of classes, and method of teaching regarding coverage of services that SIB has to deliver | 17(56.6%) |
Updating the programs, services and instructions of the Ministry of Health in the simplest possible way | 4(13.3%) | ||||
Providing services | Importing the services in the system based on individual differences (i.e., age, gender, disease, pregnancy, etc.) | 3(10%) | Incomplete definitions or lack of definitions for all services in the guidelines of the system | 3(10%) | |
Placing the updated services based on national health plans announced by the Ministry of Health | 7(23.3%) | ||||
Incomplete or temporary recording of services due to loads of referrals and for accelerating the process | 5(16.6%) | ||||
Daily access to list of inquiries (daily) from all health centers and places affiliated to university after transferring the service provider | 5(16.6%) | ||||
Time and workload | Saving time as there are not repetitive requests for information and statistics | 12(40%) | Doctors’ limited time to use and learn how to work with the system | 3(10%) | |
No need to search and waste time to find information and health records of a patient | 6(20%) | ||||
Doctors’ increased workload due to using this system | 3(10%) | ||||