Table 3 Summary of results
Focus areas | Sub-areas | Resulting messages |
|---|---|---|
Change of health behaviour | Motivating experiences | Autonomy to choose when to use intervention |
Feeling of an increase in insight into CVD risk | ||
Personal health gain from intervention | ||
Relatedness | ||
Reminders, continuously good advice, or reassurance of knowledge | ||
Demotivating experiences | Competing illness needing priority | |
Non-committed health care personnel | ||
Non-functioning IT | ||
Information Technology (IT) | Adherence-increasing experiences | Autonomy in when to use the intervention |
Easy access | ||
Simple to use | ||
Adherence-decreasing experiences | Lack of competences in using the IT solution | |
Problems getting help from IT service | ||
Problems logging in to the software | ||
Communication | Concerns of becoming ill | Continuously reminders do not make patients feel sicker, and in most cases, it motivates them to adhere to treatment. |
Visual communication | Easier to see benefits from behavioural change | |
Easier to understand risk information when presented visually | ||
Communication in written text | Didn’t find the content interesting because they knew it already | |
Important to use easily understandable language | ||
Text in the intervention has been easily understandable | ||
Worked as nudging even though informants knew the content already | ||
Messenger dependant communication | Feelings and commitment are reflected by patients | |
Doctors need to help patients understand risk information and educate them | ||
Patients trust their doctor to know what is best for them |