Table 2 Interviewees' perceptions of PHCT effectiveness formation

1. Structural

1a. Clear Goals (CG)

Have a clear understanding of your own work and identify with the clear goals of the team

“We have three team members, one is responsible for diabetes and two are responsible for hypertension. This is how we divide the division.”

22

1b. Team Structure (TS)

The team is made up of people with different backgrounds, skills, and knowledge

“In our team we have a doctor, a pharmacist, a rehabilitation therapist, a dietitian and two nurses.”

17

1c. Personnel Allocation (PA)

To ensure the proper functioning of the organization's activities by providing the appropriate personnel to fill the various posts provided for in the organization's structure

“The team makes a two-way selection every year. In order to ensure the efficient operation of the team, we will not select you in the second year if you did not do well in the previous year.”

14

1d. Team Cohesiveness (TC)

The attraction of the team to its members, the centripetal force of the members towards the team, and the mutual attraction of the team members to each other

“I think the head nurse in my team works very well with me.Basically, except for the signing (patients), I am in charge of the quantity, and she is in charge of the quality of the following follow-up. She is very meticulous in doing things.So this is equivalent to me is extensive, she is careful, just be complementary.”

6

1e. Group Size (GS)

The number of people an organization has, and the relationship between the interactions of those people

“I think the strength of one person is limited, and it is necessary to rely on teamwork. I also have other responsibilities, so there will be some overtime.”

3

1f. Task-Oriented (TO)

A collective term that refers to behaviors that guide the task. It emphasizes the guiding and regulating role of the task

“At present, I think the main work of the team is still completed according to the goals of the superiors. At the beginning of every year, the leader will give us a target time node.”

3

1 g. Team Targets and Visions (TTV)

The expectation of the future development of the organization and individuals in an uncertain and unstable environment, which will guide or influence the actions and behaviors of the organization and its members

“The future development direction of a good team should be to maximize the function of the team as a studio. The future direction is to integrate these resources.”

3

1 h. Innovation Support (IS)

The team can provide support for the cultivation of team members' innovative ability and creative thinking training

“I hope to organize further training for us to participate in, so that we can grow and improve our work.”

2

1i. Background of the Organization (BO)

The organization supports (or hinder) the development of the team

“We want the information software to be optimized. For the management of diabetes, follow-up information cannot fully reflect the dynamic progression of the patient's disease, and more scientific software may be needed to conduct fine management of patient information.”

“Supervision and assessment methods need to be more flexible. For example, patients with chronic diseases need four face-to-face visits, and some people live far away or are inconvenient, so we use telephone follow-up. However, the assessment does not count our face-to-face follow-up, which is considered unqualified. Therefore, the assessment needs to be humanized, otherwise it will increase our work burden.”

2

2. Process

2a. Coordination and Cooperation (CC)

Work in different positions to the best of your ability and coordinate with other members to maximize team efficiency

“Some nurses in the team have a better ability to give health education lectures, which is her advantage. Each post is actually playing its maximum capacity.”

13

2b. Communication and Information Sharing (CIS)

The process of transferring ideas and feedback between team members, sharing patient information with others on the team

“The cooperation within our team is quite good, and members also communicate with each other in a timely manner according to the situation of patients.”

8

2c. Conflict Management and Resolution (CMR)

Manage conflict with certain interventions to maximize its benefits and curb its harms

“For example, when our team needs to complete a certain task, there will be conflicts due to different understanding between team members when conveying information.”

“There will be measures such as performance appraisal and fines for members' completion of work.”

4

2d. Trust and Respect Teammates (TRT)

Believe in the skills and abilities of team members that will help the team succeed and show them respect

“The internal relationship of our team members is relatively harmonious. Team members have the ability to provide targeted services to patients.”

3