From: How do older adults with multimorbidity navigate healthcare?: a qualitative study in Singapore
Patient-Related Factors | 1. Autonomy and physical mobility 2. Literacy and technological literacy 3. Informal social support network |
Healthcare System-Related Factors | 4. Communication and personal rapport 5. Fragmented system 6. Healthcare staff as advocate to facilitate navigation |
Strategies for Navigation | 7. Fitting in 8. Asking for help 9. Negotiating to achieve own goals 10. Managing logistics (appointment tracking and medication management) |