Table 1 Inclusion and exclusion recruitment criteria

50 years of age or older who have one or more chronic medical conditions (e.g., high blood pressure, diabetes, arthritis, obesity, etc.) which require management in some way (regular doctor checks, medication, etc.);

Are acutely ill or have unstable health problems requiring medical work-up or follow-up clinic visits for monitoring more than every 3 months;

Whose health is medically stable, that is, not currently undergoing either significant physical and/or mental health changes and not undergoing any type of non-routine treatments/medical testing or have any surgeries scheduled in the next six months;

Have had an ER visit related to his/her chronic condition in the prior one month; (an ER visit related to a one-time, resolved issue such as a bee sting or to have stitches for a household injury will not be cause for exclusion);

Has not had an ER visit related to his/her chronic conditions in the prior one month (an ER visit related to a one-time, resolved issue such as a bee sting or to have stitches for a household injury will not be cause for exclusion);

Are terminally ill;

Can read, speak, and hear English; may use adaptive devices such as hearing aid and glasses;

Have severe memory problems;

Can recall personal information such as age, DOB, address, phone number, and health history questions without difficulty;

Have severe hearing and/or visual deficits that are not functionally adapted with devices such as a hearing aid or eyeglasses;

Reports having access to a computer and an established internet connection that is regularly used for video content (such as with Netflix, Amazon Prime, and YouTube); and

Do not have a computer or an existing internet connection at the bandwidth needed to support the video platform (cannot access video streaming content); and/or

Can use their internet connection in a private space

Can use internet only in a public space (unable to ensure privacy)