Table 4 GPs’ experiences and evaluation of the symptom checker (final survey, n = 10 GPs): Quantitative results

GPs’ general satisfaction with the symptom checker

 Very satisfied

0 (0.0%)

 Rather satisfied

1 (10.0%)

 Neutral

3 (30.0%)

 Rather dissatisfied

5 (50.0%)

 Very dissatisfied

1 (10.0%)

Do GPs consider the use of the symptom checker as helpful for patients’ self-management?

 Very helpful

1 (10.0%)

 Helpful

2 (20.0%)

 Neutral

3 (30.0%)

 Rather not helpful

4 (40.0%)

 Not helpful at all

0 (0.0%)

Probability that GPs recommend the use of the chatbot before or as alternative to a medical visit

 Yes, surely

0 (0.0%)

 Rather yes

1 (10.0%)

 Neutral

4 (40.0%)

 Rather not

2 (20.0%)

 Not at all

3 (30.0%)

Do GPs consider the symptom checker useful to reduce unnecessary visits?

 Very helpful

0 (0.0%)

 Helpful

3 (30.0%)

 Neutral

0 (0.0%)

 Rather not helpful

4 (40.0%)

 Not helpful at all

3 (30.0%)

Do GPs consider specific patient groups as especially suited for the use of the symptom checker?

 Yes

7 (70.0%)

 No

3 (30.0%)