Table 3 Patients’ and GPs’ experiences with the symptom checker (post-visit questionnaires): quantitative results
General satisfaction with the symptom checker | ||
|  | Patients (n = 110) | GPs (n = 122) i |
 Very satisfied | 21 (19.1%) | 21 (17.2%) |
 Rather satisfied | 33 (30.0%) | 12 (9.8%) |
 Neutral | 51 (46.4%) | 60 (49.2%) |
 Rather dissatisfied | 3 (2.7%) | 19 (15.6%) |
 Very dissatisfied | 2 (1.8%) | 10 (8.2%) |
Quality of the chatbot result from a clinical point of view | ||
|  | - | GPs (n = 122) |
 Very appropriate | - | 22 (18.0%) |
 Rather appropriate | - | 16 (13.1%) |
 Neutral | - | 54 (44.3%) |
 Rather inappropriate | - | 19 (15.6%) |
 Very inappropriate | - | 11 (9.0%) |
Concordance of the chatbot result with the GP’s clinical appraisal | ||
|  | - | GPs (n = 122) |
 Completely concordant | - | 27 (22.1%) |
 Rather concordant | - | 35 (28.7%) |
 Rather not concordant | - | 41 (33.6%) |
 Not concordant at all | - | 19 (15.6%) |
Impact of the use of the symptom checker on the quality of the medical visit | ||
|  | Patients (n = 111) | GPs (n = 122) |
 Very positively | 6 (5.4%) | 8 (6.6%) |
 Rather positively | 23 (20.7%) | 18 (14.8%) |
 Neutral | 81 (73.0%) | 93 (76.2%) |
 Rather negatively | 1 (0.9%) | 2 (1.6%) |
 Very negatively | 0 (0.0%) | 1 (0.8%) |
Helpfulness of the symptom checker for the medical visit | ||
|  | Patients (n = 110) | GPs (n = 122) |
 Very helpful | 5 (4.5%) | 9 (7.4%) |
 Rather helpful | 23 (20.9%) | 15 (12.3%) |
 Neutral | 62 (56.4%) | 75 (61.5%) |
 Rather not helpful | 8 (7.3%) | 9 (7.4%) |
 Not helpful at all | 12 (10.9%) | 14 (11.5%) |
Disturbance of the medical visit by the use of the symptom checker | ||
|  | Patients (n = 110) | GPs (n = 122) |
 Very disturbing | 0 (0.0%) | 1 (0.8%) |
 Rather disturbing | 3 (2.7%) | 0 (0.0%) |
 Neutral | 33 (30.0%) | 59 (48.4%) |
 Rather not disturbing | 17 (15.5%) | 15 (12.3%) |
 Not disturbing at all | 57 (51.8%) | 47 (38.5%) |
Were the patients’ indications on the symptom checker considered by the GP? | ||
|  | Patients (n = 102) | - |
 Yes | 80 (78.4%) | - |
 No | 22 (21.6%) | - |
Duration of the medical visit compared with the time expected | ||
|  | Patients (n = 113) | GPs (n = 122) |
 Much shorter | 3 (2.7%) | 1 (0.8%) |
 Rather shorter | 10 (8.8%) | 7 (5.7%) |
 Unvaried | 85 (75.2%) | 102 (83.6%) |
 Rather longer | 15 (13.3%) | 11 (9.0%) |
 Much longer | 0 (0.0%) | 1 (0.8%) |
Subjective valuation of the duration of the medical visit | ||
|  | Patients (n = 115) | GPs (n = 122) |
 Too short | 2 (1.7%) | 1 (0.8%) |
 Adequate | 109 (94.8%) | 115 (94.3%) |
 Too long | 4 (3.5%) | 6 (4.9%) |
Future at-home use of the symptom checker as an aid to the appraisal of health problems | ||
|  | Patients (n = 115) | - |
 Yes, surely | 28 (24.3%) | - |
 Rather yes | 26 (22.6%) | - |
 Neutral | 27 (23.5%) | - |
 Rather not | 28 (24.3%) | - |
 Absolutely not | 6 (5.2%) | - |
Satisfaction with the usability of the symptom checker | ||
|  | Patients (n = 115) | - |
 Very satisfied | 27 (23.5%) | - |
 Rather satisfied | 48 (41.7%) | - |
 Neutral | 28 (24.3%) | - |
 Rather dissatisfied | 8 (7.0%) | - |
 Very dissatisfied | 4 (3.5%) | - |