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Table 2 Patients’ health status, reasons for consulting the GP, and results of medical visits

From: Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice

Patients’ health-related information

Appraisal by the GP

Patient-reported

Health status

n = 122 i

n = 116

 Very good

54 (44.3%)

23 (19.8%)

 Good

48 (39.3%)

71 (61.2%)

 Mediocre

19 (15.6%)

21 (18.1%)

 Poor

1 (0.8%)

1 (0.9%)

 Very poor

0 (0.0%)

0 (0.0%)

Chronic conditions

-

n = 105

 Allergies

-

18 (17.1%)

 Arterial hypertension

-

16 (15.2%)

 Psychologic disorders

-

7 (6.7%)

 Metabolic conditions

-

5 (4.8%)

 Cardiovascular conditions

-

4 (3.8%)

 Pulmonal conditions

-

3 (2.9%)

 Immunologic conditions

-

2 (1.9%)

 Oncologic conditions

-

1 (1.0%)

 Others

-

11 (10.5%)

Most frequent current reason(s) for seeking the GP

n = 122 i

n = 110

 Pain lower extremities

19 (15.6%)

17 (15.5%)

 Asthenia, fatigue, exhaustion

12 (9.8%)

5 (4.5%)

 Consulting, prescriptions, discussion of results of diagnostic procedures

11 (9.0%)

19 (17.3%)

 Abdominal pain, diarrhoea, obstipation

10 (8.2%)

10 (9.1%)

 Dermatologic problems

9 (7.4%)

7 (6.4%)

 Pain upper extremities

7 (5.7%)

6 (5.5%)

 Upper respiratory tract infections, tonsillitis, sore throat

6 (4.9%)

5 (4.5%)

 Psychologic disturbances, nervosity, anxiety

5 (4.1%)

3 (2.7%)

 Pain without specification

5 (4.1%)

2 (1.8%)

 Arterial hypertension

4 (3.3%)

5 (4.5%)

 Otalgia, otitis

4 (3.3%)

3 (2.7%)

 Pruritus

4 (3.3%)

2 (1.8%)

 Low back pain

3 (2.5%)

5 (4.5%)

 Hypoacusis, ear noise

3 (2.5%)

4 (3.6%)

 Dyspnoea, unspecified respiratory problems, snoring

3 (2.5%)

3 (2.7%)

 Chest pain

3 (2.5%)

3 (2.7%)

 Micturition disorders

3 (2.5%)

2 (1.8%)

 Increased perspiration

3 (2.5%)

not indicated

 Epigastric pain, heartburn, reflux

2 (1.6%)

6 (5.5%)

 Eye problems

2 (1.6%)

2 (1.8%)

 Sleeping disturbances

2 (1.6%)

2 (1.8%)

 Varices / haemorrhoids

2 (1.6%)

2 (1.8%)

 Hair loss

2 (1.6%)

2 (1.8%)

 Cough

2 (1.6%)

1 (0.9%)

 Epileptic seizures

2 (1.6%)

1 (0.9%)

 Cervicalgia

2 (1.6%)

not indicated

 Allergy, chronic rhinitis

2 (1.6%)

not indicated

 Vertigo

1 (0.8%)

4 (3.6%)

 Post-COVID-19 symptoms

1 (0.8%)

3 (2.7%)

 Headache

1 (0.8%)

2 (1.8%)

Recommendations and/or prescriptions issued by the GP

-

n = 106

 Prescription of medical therapy

-

58 (54.7%)

 Prescription of / referral to diagnostic measures

-

26 (24.5%)

 Referral to specialist visit

-

25 (23.6%)

 Discharge at home in self-observation

-

14 (13.2%)

 Physical re-contact with the GP (medical visit)

-

10 (9.4%)

 Telephonic re-contact with the GP

-

9 (8.5%)

 Referral to emergency department

-

0 (0.0%)

Level of urgency of prescribed diagnostic measures / specialist visits

 

n = 39

 Within 24 h

-

2 (5.1%)

 Within 10 days

-

8 (20.5%)

 Within ≥ 30 days

-

29 (74.4%)

  1. GP(s) General practitioner(s)
  2. i total of 122 post-visit questionnaires were completed by participating GPs throughout the study period