Table 5 Practices in patient safety management (*p < 0.05)
Patient safety management | Urban | Mixed | Rural | Total | Population served by 1 Gp | |||||
|---|---|---|---|---|---|---|---|---|---|---|
N = 10 | N = 13 | N = 44 | N = 67 | Q1 < 1533 N = 16 | Q2 1534–1835 N = 17 | Q3 1836–2260 N = 17 | Q4 > 2260 N = 17 | Total | ||
n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | ||
When a patient is referred to another facility e.g. the hospital, the triage station,… it is checked whether he/she is able to go there | Never | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 0 (0) | 0 (0) | 0 (0) | 1 (5.9) | 1 (1.5) |
Regularly | 4 (40) | 5 (38.5) | 12 (27.3) | 21 (31.3) | 4 (25) | 8 (47.1) | 4 (23.5) | 5 (29.4) | 21 (31.3) | |
Always | 6 (60) | 8 (61.5) | 31 (70.5) | 45 (67.2) | 12 (75) | 9 (52.9) | 13 (76.5) | 11 (64.7) | 45 (67.2) | |
When a patient needs to isolate him/herself, the extent to which this is feasible at his/her home is checked with the patient | Never/rarely | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 0 (0) | 0 (0) | 0 (0) | 1 (5.9) | 1 (1.5) |
Sometimes | 0 (0) | 1 (7.7) | 2 (4.6) | 3 (4.5) | 0 (0) | 0 (0) | 2 (11.8) | 1 (5.9) | 3 (4.5) | |
Regularly | 5 (50) | 5 (38.5) | 11 (25) | 21 (31.3) | 6 (37.5) | 6 (35.3) | 3 (17.7) | 6 (35.3) | 21 (31.3) | |
Always | 5 (50) | 7 (53.9) | 30 (68.2) | 42 (62.7) | 10 (10) | 11 (11) | 12 (12) | 9 (9) | 42 (42) | |
A patient with a fever caused by an infection other than COVID-19 was seen late due to the fact the COVID-19 protocol was followed which delayed the care | 3 (30) | 6 (46.2) | 13 (29.6) | 22 (32.8) | 5 (31.3) | 6 (35.3) | 4 (23.5) | 7 (41.2) | 22 (32.8) | |
A patient with an urgent condition was seen late because he/she delayed seeking treatment* | 3 (30) | 9 (69.2) | 20 (45.5) | 32 (47.8) | 4 (25) | 8 (47.1) | 10 (58.8) | 10 (58.8) | 32 (47.8) | |
A patient with a serious condition was seen late because he/she did not know how to call on a GP | 2 (20) | 2 (15.4) | 7 (15.9) | 11 (16.4) | 3 (18.8) | 2 (11.8) | 3 (17.7) | 3 (17.7) | 11 (16.4) | |
A patient with an urgent condition was seen late because the situation was assessed as non-urgent during the telephonic triage | 1 (10) | 1 (7.7) | 3 (6.8) | 5 (7.5) | 1 (6.3) | 1 (5.9) | 2 (11.8) | 1 (5.9) | 5 (7.5) | |
A patient with an urgent condition other than COVID-19 was assessed incorrectly during the triage procedure | 2 (20) | 2 (15.4) | 2 (4.6) | 6 (9) | 1 (6.3) | 2 (11.8) | 3 (17.7) | 0 (0) | 6 (9) | |