Table 4 Changes in staff roles, staff satisfaction and collaboration (*p < 0.05)
Staff roles & collaboration | Urban | Mixed | Rural | Total | GP | Manager | Team | Total | |
|---|---|---|---|---|---|---|---|---|---|
N = 10 | N = 13 | N = 44 | N = 67 | N = 53 | N = 9 | N = 5 | N = 67 | ||
n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | n (%) | ||
Staff members are more involved in giving information to patients by phone | Disagree/Strongly disagree | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 0 (0) | 1 (11.1) | 0 (0) | 1 (1.5) |
Neutral | 0 (0) | 1 (7.7) | 0 (0) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) | |
Agree/strongly agree | 10 (100) | 12 (92.3) | 42 (95.5) | 64 (95.5) | 51 (96.2) | 8 (88.9) | 5 (100) | 64 (95.5) | |
Missing | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) | |
Staff members are more involved in giving information to illeterate/low health literacy or migrants | Disagree/Strongly disagree | 0 (0) | 1 (7.7) | 2 (4.6) | 3 (4.5) | 0.2 (3.8) | 1 (11.1) | 0 (0) | 3 (4.5) |
Neutral | 0 (0) | 0 (0) | 2 (4.6) | 2 (3) | 2 (3.8) | 0 (0) | 0 (0) | 2 (3) | |
Agree/strongly agree | 10 (100) | 12 (92.3) | 39 (88.6) | 61 (91) | 48 (90.6) | 8 (88.9) | 5 (100) | 61 (91) | |
Missing | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) | |
Staff members are more involved in actively reaching out to patients that might postpone healthcare | Disagree/Strongly disagree | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) |
Neutral | 0 (0) | 1 (7.7) | 2 (4.6) | 3 (4.5) | 2 (3.8) | 1 (11.1) | 0 (0) | 3 (4.5) | |
Agree/strongly agree | 9 (90) | 12 (92.3) | 40 (90.9) | 61 (91) | 48 (90.6) | 8 (88.9) | 5 (100) | 61 (91) | |
Missing | 1 (10) | 0 (0) | 1 (2.3) | 2 (3) | 2 (3.8) | 0 (0) | 0 (0) | 2 (3) | |
Staff members are more involved in the triage of patients | Disagree/Strongly disagree | 0 (0) | 1 (7.7) | 0 (0) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) |
Neutral | 0 (0) | 1 (7.7) | 1 (2.3) | 2 (3) | 2 (3.8) | 0 (0) | 0 (0) | 2 (3) | |
Agree/strongly agree | 10 (100) | 11 (84.6) | 42 (95.5) | 63 (94) | 49 (92.5) | 9 (100) | 5 (100) | 63 (94) | |
Missing | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) | |
GPs or GP trainees are more involved in actively reaching out to patients that might postpone healthcare | Disagree/Strongly disagree | 1 (10) | 0 (0) | 2 (4.6) | 3 (4.5) | 0.2 (3.8) | 1 (11.1) | 0 (0) | 3 (4.5) |
Neutral | 0 (0) | 1 (7.7) | 4 (9.1) | 5 (7.5) | 5 (9.4) | 0 (0) | 0 (0) | 5 (7.5) | |
Agree/strongly agree | 9 (90) | 11 (84.6) | 36 (81.8) | 56 (83.6) | 43 (81.1) | 8 (88.9) | 5 (100) | 56 (83.6) | |
Don't know/Missing | 0 (0) | 1 (7.7) | 2 (4.6) | 3 (4.5) | 3 (5.7) | 0 (0) | 0 (0) | 3 (4.5) | |
My responsibilities in this practice increased | Disagree/Strongly disagree | 0 (0) | 1 (7.7) | 0 (0) | 1 (1.5) | 1 (1.9) | 0 (0) | 0 (0) | 1 (1.5) |
Agree/strongly agree | 10 (100) | 11 (84.6) | 38 (86.4) | 59 (88.1) | 50 (94.3) | 9 (10) | 0 (0) | 59 (88.1) | |
Missing | 0 (0) | 1 (7.7) | 6 (13.6) | 7 (10.5) | 2 (3.8) | 0 (0) | 5 (100) | 7 (10.5) | |
I am happy with the task shifting in my professional role since the COVID-19 pandemic | Disagree/Strongly disagree | 2 (20) | 4 (30.8) | 11 (25) | 17 (25.4) | 15 (28.3) | 2 (22.2) | 0 (0) | 17 (25.4) |
Neutral | 2 (20) | 4 (30.8) | 12 (27.3) | 18 (26.9) | 16 (30.2) | 2 (22.2) | 0 (0) | 18 (26.9) | |
Agree/strongly agree | 6 (60) | 4 (30.8) | 15 (34.1) | 25 (37.3) | 20 (37.7) | 5 (55.6) | 0 (0) | 25 (37.3) | |
Missing | 0 (0) | 1 (7.7) | 6 (13.6) | 7 (10.5) | 2 (3.8) | 0 (0) | 5 (100) | 7 (10.5) | |
I do not feel prepared for the task shifting in my professional role since the COVID-19 pandemic | Disagree/Strongly disagree | 6 (60) | 7 (53.9) | 16 (36.4) | 29 (43.3) | 22 (41.5) | 7 (77.8) | 0 (0) | 29 (43.3) |
Neutral | 1 (10) | 4 (30.8) | 13 (29.6) | 18 (26.9) | 17 (32.1) | 1 (11.1) | 0 (0) | 18 (26.9) | |
Agree/strongly agree | 3 (30) | 1 (7.7) | 9 (20.5) | 13 (19.4) | 12 (22.6) | 1 (11.1) | 0 (0) | 13 (19.4) | |
Missing | 0 (0) | 1 (7.7) | 6 (13.6) | 7 (10.5) | 2 (3.8) | 0 (0) | 5 (100) | 7 (10.5) | |
I need further training for these amended responsibilities since the COVID-19 pandemic | Disagree/Strongly dis | 2 (20) | 4 (30.8) | 11 (25) | 17 (25.4) | 15 (28.3) | 2 (22.2) | 0 (0) | 17 (25.4) |
Neutral | 2 (20) | 1 (7.7) | 5 (11.4) | 8 (11.9) | 7 (13.2) | 1 (11.1) | 0 (0) | 8 (11.9) | |
Agree/strongly agree | 6 (60) | 6 (46.2) | 22 (50) | 34 (50.8) | 28 (52.8) | 6 (66.7) | 0 (0) | 34 (50.8) | |
Don't know/Missing | 0 (0) | 2 (15.4) | 6 (13.6) | 8 (11.9) | 3 (5.7) | 0 (0) | 5 (100) | 8 (11.9) | |
If staff members leave this practice, is there a transfer to another colleague of the files that need follow-up? This can be both administrative and medical records | Never/rarely | 0 (0) | 1 (7.7) | 4 (9.1) | 5 (7.5) | 3 (5.7) | 2 (22.2) | 0 (0) | 5 (7.5) |
Sometimes | 0 (0) | 0 (0) | 1 (2.3) | 1 (1.5) | 0 (0) | 0 (0) | 1 (20) | 1 (1.5) | |
Usually | 4 (40) | 5 (38.5) | 12 (27.3) | 21 (31.3) | 18 (34) | 2 (22.2) | 1 (20) | 21 (31.3) | |
Always | 6 (60) | 5 (38.5) | 21 (47.7) | 32 (47.8) | 26 (49.1) | 4 (44.4) | 2 (40) | 32 (47.8) | |
NA/Missing | 0 (0) | 2 (15.4) | 1 (13.6) | 3 (11.9) | 6 (11.3) | 1 (11.1) | 1 (20) | 8 (11.9) | |
If staff members in this practice are absent because of COVID-19 (infection or quarantine), the work can be distributed in such a way that the well-being of colleagues is not compromised | Disagree/Strongly dis | 0 (0) | 2 (15.4) | 5 (11.4) | 7 (10.5) | 6 (11.3) | 1 (11.1) | 0 (0) | 7 (10.5) |
Neutral | 1 (10) | 1 (7.7) | 5 (11.4) | 7 (10.5) | 6 (11.3) | 1 (11.1) | 0 (0) | 7 (10.5) | |
Agree/strongly agree | 9 (90) | 7 (53.9) | 32 (72.7) | 48 (71.6) | 37 (69.8) | 6 (66.7) | 5 (100) | 48 (71.6) | |
DK/Missing | 0 (0) | 3 (23.1) | 2 (4.6) | 5 (7.5) | 4 (7.6) | 1 (11.1) | 0 (0) | 5 (7.5) | |
If staff members in this practice are absent because of COVID-19 (infection or quarantine), this practice can count on the help of other PC practices in the neighborhood | Disagree/Strongly dis | 1 (10) | 3 (23.1) | 11 (25) | 15 (22.4) | 10 (18.9) | 4 (44.4) | 1 (20) | 15 (22.4) |
Neutral | 2 (20) | 2 (15.4) | 6 (13.6) | 10 (14.9) | 9 (17) | 1 (11.1) | 0 (0) | 10 (14.9) | |
Agree/strongly agree | 7 (70) | 4 (30.8) | 25 (56.8) | 36 (53.7) | 29 (54.7) | 3 (33.3) | 4 (80) | 36 (53.7) | |
DK/Missing | 0 (0) | 4 (30.8) | 2 (4.6) | 6 (9) | 5 (9.4) | 1 (11.1) | 0 (0) | 6 (9) | |
The COVID-19 pandemic has promoted cooperation with other PC practices in the neighborhood | Disagree/Strongly dis | 3 (30) | 2 (15.4) | 10 (22.7) | 15 (22.4) | 13 (24.5) | 2 (22.2) | 0 (0) | 15 (22.4) |
Neutral | 1 (10) | 1 (7.7) | 6 (13.6) | 8 (11.9) | 7 (13.2) | 1 (11.1) | 0 (0) | 8 (11.9) | |
Agree/strongly agree | 6 (60) | 7 (53.9) | 25 (56.8) | 38 (56.7) | 29 (54.7) | 5 (55.6) | 4 (80) | 38 (56.7) | |
DK/Missing | 0 (0) | 3 (23.1) | 3 (6.8) | 6 (9) | 4 (7.6) | 1 (11.1) | 1 (20) | 6 (9) | |