Table 2 Limitations to implementing appointments and telemedicine practices (*p < 0.05)

Limitations related to the building or the infrastructure of this practice to provide high-quality and safe care

None or Hardly

7 (70)

7 (53.9)

21 (47.7)

35 (52.2)

To a limited or large extent

3 (30)

6 (46.2)

21 (47.7)

30 (44.8)

NA

0 (0)

0 (0)

2 (4.6)

2 (3)

Did the COVID-19 pandemic lead this practice to consider making adjustments in the future to the building or the infrastructure?

None or Hardly

6 (60)

3 (23.1)

14 (31.8)

23 (34.3)

To a limited or large extent

4 (40)

10 (76.9)

30 (68.2)

44 (65.7)

The practice has walk-in hours for consultations

Yes

8 (80)

13 (100)

40 (90.9)

61 (91)

The online appointment system informs patients about which complaints they may (not) bring to the practice

Yes

4 (40)

4 (30.8)

14 (31.8)

22 (32.8)

Patients must state a reason when making an online appointment

Yes

3 (30)

8 (61.5)

16 (36.4)

27 (40.3)

Patients must state a reason when making a phone appointment

Yes

9 (90)

13 (100)

36 (81.8)

58 (86.6)

Home visits are organized so that potential COVID-19 patients are seen at the end of the round of the GP

Never/rarely

0 (0)

1 (7.7)

4 (9.1)

5 (7.5)

Sometimes

0 (0)

1 (7.7)

0 (0)

1 (1.5)

Regularly

2 (20)

5 (38.5)

18 (40.9)

25 (37.3)

Always

5 (50)

4 (30.8)

17 (38.6)

26 (38.8)

NA/missing

3 (30)

2 (15.4)

5 (11.4)

10 (14.9)

Did the practice use video consultations BEFORE the COVID-19 pandemic?

No, never

7 (70)

12 (92.3)

33 (75)

52 (77.6)

Yes

2 (20)

1 (7.7)

10 (22.7)

13 (19.4)

Missing

1 (10)

0 (0)

1 (2.3)

2 (3)

Did the practice use video consultations SINCE the COVID-19 pandemic?

No, never

1 (10)

8 (61.5)

23 (52.3)

32 (47.8)

Yes

8 (80)

5 (38.5)

19 (43.2)

32 (47.8)

Missing

1 (10)

0 (0)

2 (4.6)

3 (4.5)