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Table 4 Intended Ultimate Outcome: Patient-reported indicators of ongoing appropriate primary care

From: Telephone outreach by volunteer navigators: a theory-based evaluation of an intervention to improve access to appropriate primary care

Intended outcome of appropriate care

Baseline, in last 6 months

n = 60

Follow-up, in last 3 months

n = 54

Paired t-Test of difference

(n = paired observations)

Consumers’ needs addressed ‘in right location’ (Box 8)

 Mean number of visits to a primary care doctor’s office or clinic (Standard Deviation)

1.2 (2.4)

2.00 (1.6)

p = 0.04

n = 54

 Used community health or social services for a specific health problem

5.9% (3/51)

16.7% (8/48)

p = 0.13

n = 46

 Regular doctor referred to a community health or social service

4.1% (1/24)

12.5% (6/48)

p = 0.06

n = 15

Reduced forgone care and use of hospital emergency room

 Experienced difficulty getting care among those needing care

53.5% (23/43)

18.4% (7/38)

P = 0.007

n = 36

 Forgone care due to access difficulty

40.8% (20/49)

12.2% (6/50)

p = 0.013

n = 42

 Use of the hospital emergency room

20.0% (12/60)

11.1% (6/54)

p = 0.29

n = 54

 Among ER users, used due to difficulty accessing primary care

75.0% (9/12)

0% (0/6)