Table 3 Evidence of intended immediate impacts: Patient-reported changes visit experience and enduring relationship (Statistical testing only if > 20 paired observations)
Intended impact: Box #, Logic model component | How measured | Baseline, in last 6 months n = 60 | Follow-up, in last 3 months n = 54 | Test of difference* (n = paired observations) |
|---|---|---|---|---|
Box 6. Healthcare is perceived positively | Discussed most important problem | 47.7% (21/44) | 69.2% (36/52) | p = 0.12, n = 36 |
Patient reports that at last visit doctor ‘completely’: | Explained problems well | 38.5% (15/39) | 60.0% (30/50) | p = 0.02, n = 30 |
Seemed to understand the patient | 43.2% (19/44) | 73.1% (38/52) | p = 0.002, n = 36 | |
Listened attentively | 42.2% (19/45) | 80.8% (42/52) | p = 0.002, n = 37 | |
Patient ‘definitely’ has trust and confidence in health professional seen at last visit | 53.3% (24/45) | 77.4% (41/53) | p = 0.12, n = 38 | |
Box 7. Enduring relationship with GP/FP/clinic | Patient feels known ‘very well’ as a person by regular doctor | 8.3% (2/24) | 4.4% (2/45) | n/a |
Regular doctor knows most important health concerns ‘very well’ | 26.1% (6/24) | 48.8% (22/54) | n/a | |
Patient feels ‘very comfortable’ discussing any health problem | 47.8% (11/24) | 85.4% (41/54) | n/a | |
The provider knows ‘very well’ the patient’s health concerns | 26.1% (6/24) | 47.8% (22/54) | n/a |