Table 1 Comparing the QUALICOPC and TRANSFORMATION surveys

Years of data collection

2013–2014

2014–2016

Geographic area

Ontario

9,758 physicians

Eastern Ontario Health Unit

219 physicians

Questionnaires included

Practice setting survey, services provided, patient experience, patient values. All paper surveys.

Organizational survey, provider survey, Team Climate survey, patient experience. Patient survey was paper, all others were administered using software.

Practice and physician recruitment

Mail or email invitations sent to physicians on college list by the colleges, researchers, or sponsor organizations. One physician per practice was eligible to participate. No practice were excluded.

Letter or email sent by local decision makers, phone follow-up 10 days later.

Four physician recruiters were used. Up to five physicians per practice were eligible to participate. No physicians were excluded.

Practice and physician compensation

Participating physicians compensated $200.

Completion honorarium for practice: $500

Patient recruitment

Consecutive sample of 10 patients, distributed by practice staff.

Consecutive sample of 20 patients per practice, practice staff introduced to survey administrator, who assessed eligibility and distributed surveys in waiting room.

Patient compensation

None

None

Total physicians recruited

185

26

Total patients recruited

1980

539

Response rate

Physician response rate: 3%

Patient response rate: unknown

Practice participation rate: 41.3%

Patient participation rate: 85.5%