Table 10 Top strengths and weaknesses of website content identified through content analysis and their representative quotes
Content Themes | Description | Representative Quote |
|---|---|---|
Strength | ||
Interactive tools (10) | An interactive tool is particularly useful | “[…] having them […] spit out a recommendation I found that really helpful as well as quick.” (User K, Dietician) |
Static tools (9) | A static tool is particularly useful | I usually go to the appendices, and I really like this renal [...] This is probably one that I go through on a daily basis because I just cannot remember, memorize this. So that was really good. (User C, Physician) |
Quick reference guide (5) | Quick reference guide is particularly useful | “For most of the scenarios and in clinical practice, for all the iterations of this quick reference guide, I’ve found really […] useful.” (User F, Pharmacist) |
Comprehensiveness (4) | Information on the CPG website is comprehensive | “[…] just the wealth of information is very impressive […] if I do need to find out anything […] I can also go to this website.” (User M, Nurse) |
Weakness | ||
Full guidelines (7) | Full guidelines are not as easy to use as tools and summaries | “Obviously, the guidelines need to be there but […] I found it less helpful to have to read through the guidelines […] to find something, rather than having […] a table already […] set out for me on […] specific recommendation that I’m looking for.” (User K, Dietician) |
Not enough content (5) | Content is sparse or not available for some topics | It’s really tough to find everything you want. [...] one of the things people have a lot of trouble with is exercise […] when you talk about dealing with exercise and making adjustments to insulin [...] I usually suggest they go to a different website for that. (User J, Pharmacist) |
Medical jargon (4) | Medical jargon can be confusing for patient-aimed resources | “How does a person living with diabetes come on here and decide oh, is my heart “micro or macro” right [...] This is not at patient speak language in any way, shape, or form” (User D, Nurse) |
Not enough visual aids (4) | More visual aids (e.g. pictures, flow charts) would be useful | “I think there could be a few more flowcharts and things […] that kind of includes more of the advanced conditions, if that makes sense.” (User H, Dietician) |