Table 3 Findings

Forced into a changed way of working

Avoiding ‘unnecessary’ visits led to disrupted relationships with patients

Forced to pause usual work; development of health care on hold

Forced to use digital and phone communication, which influenced the quality of care

Worry about illness brought into the work setting

Worry about infecting patients, co-workers, and oneself

Worry about maintaining provision of care due to colleagues’ increased sick leave

Trying to bridge the gap of patients’ isolation

Powerless in the face of declined health for isolated patients

Meeting increased worry and guilt from the next of kin