Table 5 Ratings of overall satisfaction, importance, sense of appreciation with the role and with different aspects of the receptionist’s role
From: Understanding the invisible workforce: lessons for general practice from a survey of receptionists
| Â | Highly Satisfied | Satisfied | Neither Satisfied nor Unsatisfied | Unsatisfied | Highly Unsatisfied |
Overall Satisfaction with role n= 68 (%) | 9 (12.9) | 11 (15.7) | 17 (24.3) | 23 (32.9) | 8 (11.4) |
Administrative Duties n= 70 (%) | 29 (41.4) | 14 (20.0) | 7 (10.0) | 9 (12.9) | 11 (15.7) |
Triaging for urgent appointments n= 67 (%) | 14 (20.9) | 17 (25.4) | 17 (25.4) | 10 (14.9) | 9 (13.4) |
Support from practice GPs n= 69 (%) | 19 (27.5) | 13 (18.8) | 17 (24.6) | 10 (14.5) | 10 (14.5) |
Support from Practice Managers n= 70 (%) | 16 (22.9) | 18 (25.7) | 12 (17.1) | 12 (17.1) | 12 (17.1) |
Repeat Prescribing n = 58 (%) | 19 (32.8) | 13 (22.4) | 12 (20.7) | 8 (13.8) | 6 (10.3) |
Difficult Patients n= 70 (%) | 13 (18.6) | 15 (21.4) | 23 (32.9) | 13 (18.6) | 6 (8.6) |
| Â | Very Important | Important | Neither Important nor Unimportant | Unimportant | Very Unimportant |
Importance of the role n = 69 (%) | 59 (84.3) | 7 (10.0) | 1 (1.4) | 1 (1.4) | 1 (1.4) |
| Â | Highly Appreciated | Appreciated | Neither Appreciated nor Unappreciated | Unappreciated | Highly Unappreciated |
Appreciation n= 70 (%) | 8 (11.4) | 22 (31.4) | 17 (24.3) | 15 (21.4) | 8 (11.4) |