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Table 6 Mediation effect between Communication and Trust

From: Patient perception of doctor communication skills and patient trust in rural primary health care: the mediating role of health service quality

 

A path(β)

B path(β)

C path(β)

C′ path(β)

 

Direct effects of communication on service quality

Direct effects of service quality on trust

Direct effects of communication on trust

Coeffect of communication and service quality

Communication

1.190***

 

0.378**

0.041

Service quality

 

0.469***

 

0.437***

Cons

−0.241***

−0.335***

−0.485**

−0.337***

P

95% CI

< 0.001

(1.11, 1.27)

< 0.001

(0.41, 0.53)

< 0.001

(0.31, 0.44)

< 0.001

(−0.06, 0.14)

Sobel test

   

P = 0.000

  1. Note: (1) standard errors in parentheses; ***P < 0.01; **P < 0.05; *P < 0.1
  2. (2) Mediation effect calculation: 𝐸 = (A path) ∗ 𝛽(B path)/𝛽(C path) = (1.190) ∗ (0.469)/0.378 = 147.6%
  3. (3) Mediating effect of total effect calculation: 𝑃 = (Mediation Effect)/(𝐸(Mediation Effect) + 𝛽(C path)) = 147.6%/(147.6% + 37.8%) = 79.6%
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BMC Primary Care

ISSN: 2731-4553

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