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Fig. 1 | BMC Primary Care

Fig. 1

From: Patient perception of doctor communication skills and patient trust in rural primary health care: the mediating role of health service quality

Fig. 1

Service quality as a mediator between communication and trust. Note: A-path: the independent variable (communication) significantly influences the dependent variable (trust) in the absence of the mediator (service quality). B-path: the mediator (service quality) has a significant unique effect on the dependent variable (trust), and means a direct effect of service quality on the dependent variable (trust). C-path: the independent variable (communication) significantly influence the dependent variable (trust). C′-path: the independent variable (communication) does not influence the dependent variable directly (trust) when adding the mediator (service quality). Model goodness-of-fit statistics: χ2/df = 0.10, RMSEA = 0.01, SRMR = 0.01, CFI = 0.99, TLI = 0.99

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BMC Primary Care

ISSN: 2731-4553

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