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Table 2 Normalisation Process Theory (May and Finch, 2009): Description of implementation work and specific questions for implementing interpreted consultations

From: Barriers to the use of trained interpreters in consultations with refugees in four resettlement countries: a qualitative analysis using normalisation process theory

Description of implementation work Key questions for implementing interpreted consultations
Sense-making Can stakeholders see the value and potential impact of interpreting?
Enrolment Can they organise all the relevant stakeholders to get involved in driving the implementation forward?
Enactment Have they the resources and skills to introduce and use interpreting in day-to-day practice? Do they have confidence and trust in the interpreted consultation and does the use of interpreters help the interaction between doctor and patient to achieve the goals of the consultation?
Appraisal Can stakeholders evaluate the impact of interpreters and specify ways to reconfigure practice to sustain their use as a routine way of working?