Inter-professional Primary Care Team | Patients | Volunteers | Community Services | Technology |
---|---|---|---|---|
1. System Navigation | 1. Family | 1. Rapport and trust | 1. Designated roles | 1. Patient/Family Guide to the PHR |
2. TAPESTRY champion | 2. Medications | 2. Volunteer satisfaction | 2. Privacy and consent | 2. Medication management |
3. Designated Roles | 3. Home visiting | 3. Tasks performed by volunteers/ information gathering | 3. Care Coordination | 3. EMR requirements |
4. Enrolment into program | 4. Enrolment | 4. Publicity and community communication plan | 4. Information sharing | 4. Record accessibility |
5. Triaging | 5. Care planning | 5. Volunteer training | Â | 5. PHR to monitor patient over time |
6. Standard operating procedure | 6. Tracking | 6. Procedures for volunteer visits | Â | 6. Validation and data checking |
7. Referrals | 7. PHR | 7. Volunteer helping patient with PHR | Â | 7. Technology failure |
8. Follow up on volunteer Information | 8. Consent/ privacy/ confidentiality | 8. Electronic communication plan | Â | 8. Personal Health Record- TAPESTRY App generated reports |
9. Scheduling | 9. Communication | 9. Scheduling | Â | 9. Volunteer Using PHR |
10. Information sharing across PC team | 10. Patient Volunteer relations | 10. Communications between Volunteer and Clinic | Â | 10. EMR facilitates communication to community services |
 | 11. Finances | 11. Volunteer coordinator |  | 11. Tablet costs |
 |  | 12. Volunteer matching (pairs) |  | 12. Flagged entry of TAPESTRY information |
 |  |  |  | 13. Communication with team |