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Table 4 Description of safety culture dimension at the unit level

From: Assessment of patient safety culture in primary health care in Muscat, Oman: a questionnaire -based survey

Work area / Unit Number (%) of positive responses Total responses
Teamwork within Units (Dimension’s positivity = 85%)
 People support one another in this unit 171 (92) 186
 When a lot of work needs to be done quickly, we work together as a team to get the work done 164 (88) 186
 In this unit, people treat each other with respect 166 (89) 186
 When one area in this unit gets busy, others help out 129 (69) 185
Supervisor/Managers expectations and actions promoting patient safety (Dimension’s positivity = 59%)
 My supervisor/manger says a good word when he/she sees a job done according to established patient safety procedures 148 (80) 185
 My supervisor /manger seriously considers staff suggestions for improving patient’s safety 161 (87) 184
 Whenever pressure builds up, my supervisor/manger wants us to work faster, even if it means taking shortcuts 80 (43) 186
 My supervisor/manger overlooks patient safety problems that happen over and over 44 (24) 180
Organization learning continuous improvement (Dimension’s positivity = 84%)
 We are actively doing things to improve patient safety 178 (96) 186
 Mistakes have led to positive changes here 147 (79) 186
 After we make changes to improve patient safety, we evaluate their effectiveness 143 (77) 186
Feedback and communication about error (Dimension’s positivity = 65%)
 We are given feedback about changes put into place based on event reports 91 (49) 185
 We are informed about errors that happen in this center 124 (67) 186
 In this center, we discuss ways to prevent errors from happening again 144 (77) 184
Communication openness (Dimension’s positivity = 68%)
 Staff will freely speak up if they see something that may negatively affect patient care. 144 (77) 186
 Staff feel free to question the decisions or actions of those with more authority 112 (60) 186
 Staff are afraid to ask questions when something does not seem right 121 (65) 185
Staffing (Dimension’s positivity = 23%)
 We have enough staff to handle the workload 76 (41) 186
 Staff in this unit work longer hours than is best for patient care 21 (11) 186
 We work in “crisis mode” trying to do too much, too quickly 31 (17) 186
Non-punitive response to error (Dimension’s positivity = 27%)  
 Staff feel like their mistakes are held against them 52 (28) 186
 When an event is reported, it feels like the person is being written up, not the problem 59 (32) 186
 Staff worry that mistakes they make are kept in their personnel file 38 (20) 182