Are low and high utilization related to the way GPs manage their practices? An observational study

BMC Primary Care

Table 1 Presence of the practice organization measures and underlying items for the sample of general practices (n = 232)

Measures	Items	%	Mean	SD
Medical service profile	Sum score of the 9 underlying items		2.99	1.50
The practice offers the following medical services:	Deliveries	1.3
	Pharmacy	3.9
	Minor surgery	89.7
	ECG equipment	50.4
	Spirometry	81.5
	Audiometry	44.4
	Teleconsultation	22.4
	Medical equipment	0.9
	Other medical services	4.3
Consultation profile	Sum score of the 7 underlying items		4.11	1.54
The practice offers the following consultation types:	Scheduled consultations	91.8
	Walk–in hours	13.8
	Call back consultations	76.7
	Evening consultations	15.1
	Email consultations	47.4
	Emergency line	89.2
	Prescription line	77.2
Accessibility	Sum score of the 3 underlying items		1.44	0.75
The practice offers the following:	Parking for disabled people within 100 m	64.7
	Bus stop within 300 m	78.5
	Other accessibility services	0.4
Disease management	Sum score of the 14 underlying items		4.18	3.25
The practice offers special consultation hours for the following diseases/categories:	Diabetes	79.3
	Asthma	23.7
	COPD	34.1
	Cardiovascular diseases	62.1
	Minor surgery	45.7
	Pre- and post-natal care	2.2
	Pap-smear	52.2
	Mental healthcare	35.8
	Geriatric care	30.2
	Allergy/Dermatology	6.9
	Osteoporosis	10.8
	Immigrants	1.7
	Travellers	25.9
	Other special consultation hours	7.3
Patient information material	Sum score of the 6 underlying items		3.32	1.27
The practice has the following communication channels/materials:	Leaflets	85.8
	Leaflets in different languages	3.0
	Website	76.7
	Patient letters	86.6
	Leaflet on complaint procedure	79.3
	Other patient informational material	0.4

ISSN: 2731-4553