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Organizational Access
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When you needed care for an illness or injury how often did your personal doctor’s office provide care as soon as you needed it?
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When you scheduled an appointment for a check-up or routine care how often did you get the appointment as soon as you needed it?
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When you called your personal doctor’s office with a medical question during regular office hours how often did you get an answer the same day?
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When you called your personal doctor’s office after regular office hours, how often did you get the help or advice you needed?
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Integration of Care
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When your personal doctor sent you for a blood test, x-ray, or other tests, did someone from your doctor’s office follow-up to give you the test results?
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How often did your personal doctor seem informed and up to date about the care your received from your specialist doctor?
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Comprehensive Knowledge
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How would you rate your doctor’s knowledge of your medical history?
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In the last 12 months, how often did your doctor seem to know all the important information about your medical history?
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Office Staff Helpfulness
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In the last 12 months, how often were the office staff at your personal doctor’s office HELPFUL as you thought they should be?
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Communication
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How often did your personal doctor listen carefully to you?
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How often did your personal doctor give you clear instructions about what to do to take care of the health problems and symptoms that were bothering you?
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How often did your personal doctor explain things in a way that was easy to understand?
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Interpersonal Treatment
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How often did your personal doctor spend enough time with you?
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Trust
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How often did you feel you could tell your personal doctor anything, even things you might not tell anyone else?
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