Table 1 Survey questions from the Ambulatory Care Experiences Survey grouped by PCMH Domains
PCMH domains | Survey questions |
|---|---|
Organizational Access | When you needed care for an illness or injury how often did your personal doctor’s office provide care as soon as you needed it? |
When you scheduled an appointment for a check-up or routine care how often did you get the appointment as soon as you needed it? | |
When you called your personal doctor’s office with a medical question during regular office hours how often did you get an answer the same day? | |
When you called your personal doctor’s office after regular office hours, how often did you get the help or advice you needed? | |
Integration of Care | When your personal doctor sent you for a blood test, x-ray, or other tests, did someone from your doctor’s office follow-up to give you the test results? |
How often did your personal doctor seem informed and up to date about the care your received from your specialist doctor? | |
Comprehensive Knowledge | How would you rate your doctor’s knowledge of your medical history? |
In the last 12 months, how often did your doctor seem to know all the important information about your medical history? | |
Office Staff Helpfulness | In the last 12 months, how often were the office staff at your personal doctor’s office HELPFUL as you thought they should be? |
Communication | How often did your personal doctor listen carefully to you? |
How often did your personal doctor give you clear instructions about what to do to take care of the health problems and symptoms that were bothering you? | |
How often did your personal doctor explain things in a way that was easy to understand? | |
Interpersonal Treatment | How often did your personal doctor spend enough time with you? |
Trust | How often did you feel you could tell your personal doctor anything, even things you might not tell anyone else? |