• To open the EHR before the patient enters the consultation room | |
•To set the agenda of the consultation before using the EHR/the keyboard • To explore the patient’s agenda • To negotiate the agenda by taking into account the patient’s agenda | |
• To allow the patient to have a visual access to the screen/EHR during the clinical encounter (when possible) | |
• To face the patient most of the time | |
• To signpost the use of EHR (to summarize what the patient said, to announce what is done with the EHR: documentation, EHR reading, etc.…) | |
• To use verbal and non verbal attitudes to show the patient that the physician’s attention is directed to the EHR or the patient (visual and/or verbal link) | |
• To involve the patient in reading the information or results displayed on the screen (to give information to help understanding) | |
• To stop using the EHR when patient expresses emotions or psychosocial issues (to stop typing, to look at the patient, listen, express verbal empathy) | |
• To use appropriate time sets to type (when the patient put on/off his cloths before or after the physical examination) |