Table 3 Influence on clinical activities and processes

Clinic assessments

Evaluation activities implemented that supported program enhancements

 1. Addition of a gait assessment into the assessment protocol.

Memory clinic network conference

Weekly evaluation update - E-newsletter

Memory clinic process meeting

 2. Addition of vital statistics into the assessment protocol.

Memory clinic network conference

Memory clinic process meeting

 3. Additional of “Since we last saw you”, an assessment of community supports into the assessment protocol.

Evaluation process meeting

Evaluation results – chart audits, patient and caregiver feedback surveys

Clinic intervention/follow-up activities

Evaluation activities implemented that supported program enhancements

 1. Enhancement of educational materials (driving, enhanced mail-out package, educational binder)

Evaluation results - patient and caregiver feedback surveys

Weekly evaluation update - E-newsletter

 2. Patient action plans

Evaluation process meeting

Evaluation results – patient and caregiver feedback surveys

 3. Patient/caregiver Workshop: brain gym

Evaluation process meeting

Evaluation results – patient and caregiver feedback surveys

 4. Patient/caregiver workshop: dementia and diabetes

Evaluation process meeting

Evaluation results – patient and caregiver feedback surveys

Memory clinic processes

Evaluation activities implemented that supported program enhancements

 1. Patient services coordinator: new title and timing of introduction

Evaluation process meeting

Evaluation results – patient and caregiver feedback surveys

 2. Stopping of evaluation process meetings

Evaluation process meeting

 4. Assessment summary forms (Under consideration at end of evaluation.

Evaluation process meeting

Evaluation results – chart review

 5. Timing of patient/family education

Evaluation process meeting

Evaluation results – patient and caregiver feedback surveys

 6. Patient chart scanned into EMR

Evaluation results - physician feedback survey