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Table 2 Emergency primary health care personnel’s dealing with violence from patients: MAIN themes and sub-themes

From: Dealing with workplace violence in emergency primary health care: a focus group study

Main themes Sub-themes
Minimizing the risk of working alone  
  Ability to summon someone
  Colleagues turning up
Being prepared  
  Precautions when facing warning signs
  Education and training
Resolving the mismatch between patient expectations and service offered  
  Clarifying the role
  Improving the routines
Supportive manager response