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Table 6 Impact of Expectations and Concordance on Satisfaction*

From: Psychiatric outpatient consultation for seniors. Perspectives of family physicians, consultants, and patients / family: A descriptive study

Patients'/Informants' Expectations
  FP/Patient Concordance FP/Patient Non-concordance
  Mean (std dev) Mean (std dev) t-test(p-value)
On Process of care 4 (0.5) 3.8 (0.6) 0.300
Physicians' Expectations      
  FP/Patient Concordance FP/Patient Non-concordance
  Mean (std dev) Mean (std dev) t-test(p-value)
On Process of care 4.1 (1.0) 4.2 (0.8) 0.616
On reason for consultation 4.1 (1.0) 4.2 (0.8) 0.787
On follow-up after consultation 4.3 (0.8) 4.0 (1.1) 0.178
  1. *Satisfaction ranged from 1 (very unsatisfied) to 5 (very satisfied)
  2. ** FP = family physiciana