From: Quality improvement in small office settings: an examination of successful practices
Benefits for Practice | Â | Benefits for Patients | Â |
---|---|---|---|
Efficiency, standardization | N = 29; 74% | More appropriate, effective care | N = 33; 84% |
Patient retention/satisfaction | N = 28; 71% | Improved timeliness of care | N = 26; 66% |
Improved reputation | N = 26; 66% | Patient safety | N = 18; 45% |
Clinical staff retention/satisfaction | N = 23; 58% | Access to information | N = 15; 39% |
Improved patient outcomes | N = 20; 50% | Communication with physicians | N = 14; 37% |
Improved revenues | N = 15; 39% | Care coordination | N = 13; 34% |
Support staff retention/satisfaction | N = 11; 29% | Access to care | N = 11; 29% |
Ability to satisfy external requirements | N = 7; 18% | Interaction with other staff | N = 11; 29% |