Table 2 Characteristics of included studies and guidelines
1st author/Organisation and year of publication | Country | Aim/objective | Participants | Theme | Code/Subtheme |
|---|---|---|---|---|---|
Primary study: Qualitative study | |||||
Abramowitz et al. 2010 | USA | The gap in training, a curriculum for a Primary Care Internal Medicine residency programme that links a practical form of motivational interviewing training to the self-management support component of the chronic care model was developed and piloted. | Primary care internal residents | Person-centred communication | Motivational interviewing |
Aerts et al. 2019 | Belgium | The views of general practitioners, practice nurses and patients on interprofessional collaboration in general practice and to understand to what extent the nurse-doctor relationship meets their needs and expectations. | Nurses | Person-centred communication Interprofessional communication Collaborative teamwork | Open communication Motivational interviewing Open communication Equality Clarity of roles Teamwork Trust and respect |
Al Hamayel et al. 2018 | USA | Older patients’ perspectives on the quality of serious illness care in primary care | Primary healthcare clinicians | Person-centred communication Collaborative teamwork | Open communication Listening Sharing information |
Byrne et al. 2019 | Australia | How nurse navigators manage client care. | Nurse navigator | Interprofessional communication Leadership | Open communication Team leadership |
DeJesus et al. 2012 | USA | What qualities do patients and providers look for in a care manager. | Care manager | Person-centred communication Collaborative teamwork | Open communication Motivational interviewing Nonverbal communication Listening Motivation |
van Dijk-de Vries et al. 2012 | The Netherlands | The views of Dutch stakeholders on achieving a biopsychosocial approach to the care of patients with chronic diseases. | Primary care providers | Person-centred communication Collaborative teamwork | Nonverbal communication Listening Clarity of roles Teamwork |
van Dongen et al. 2016 | The Netherlands | Influential factors regarding interprofessional collaboration related to care plan development in primary care. | Primary care providers | Person-centred communication Collaborative teamwork Leadership | Person-centred assessment Open communication Shared language Knowing each other Trust and respect Motivation Sharing information Team leadership Team meetings Care advocate |
Dudley et al. 2018 | USA | Understanding the facilitators and barriers to optimal, coordinated interdisciplinary provision of community-based palliative care. | Primary care providers and palliative care | Person-centred communication Interprofessional communication Collaborative teamwork | Open communication Two way communication Clarity of roles |
Fouche et al. 2014 | New Zeeland | The perspectives of New Zealand healthcare practitioners from seven professional groups involved in chronic care (general practice medicine, nursing, occupational therapy, pharmacy, physiotherapy, social work, and speech language therapy) on the core competencies required of those working in this area. | Primary healthcare professionals involved in chronic care | Person-centred communication Interprofessional communication Collaborative teamwork | Clarity of communication Two way communication Sharing information Knowing each other Clarity of roles Teamwork |
Mercer et al. 2016 | UK/Ireland | Development and optimising a primary care-based complex intervention (CARE Plus) to enhance the quality of life of patients with multimorbidity in the deprived areas. | Primary care providers | Person-centred communication | Person-centred assessment Listening |
Lawn et al. 2009 | Australia | The skills required by primary health care professionals to provide effective chronic condition prevention and self-management support, according to the perceptions of a sample of Australian consumers and carers. | Primary care providers | Person-centred communication Interprofessional communication Collaborative teamwork | Motivational Interviewing Open communication Listening Two way communication Knowing each other Sharing information |
Van de Pol et al. 2017 | The Netherlands | Identifying core competencies for shared decision making with frail older persons, and the second is to determining key elements of a teaching framework, based on the authors’ recently developed model for shared decision making with older patients who are frail. | Healthcare professionals involved with the care for frail older patients | Person-centred communication Collaborative teamwork | Person-centred assessment Sharing information |
Primary study: RCT | |||||
Helitzer et al. 2010 | USA | Efficacy and effectiveness of training to improve primary care providers’ Person-centred communication skills and proficiency in discussing their patients’ health risks. | Primary care providers | Person-centred communication | Person-centred assessment |
Primary study: Mixed methods | |||||
Hillebregt et al. 2016 | The Netherlands | Barriers and facilitators influencing self-management among COPD patients. | Primary care providers | Person-centred communication | Open communication Equality |
Lenzen et al. 2018 | The Netherlands | How a shared decision-making approach was implemented and experienced by practice nurses and patients. | Nurses | Person-centred communication Interprofessional communication | Open communication Listening Open communication |
Secondary study: Review | |||||
Anstiss 2009 (Literature review) | USA | A description of Motivational Interviewing, where it comes from, evidence of its effectiveness and how its potential might be better realised. | Primary care providers | Person-centred communication | Motivational Interviewing Listening |
Dale et al. 2016 (Narrative review) | United Kingdom | Integrated care models that incorporate behavioural health care are part of the solution in primary care. | Behavioural health consultants | Person-centred communication Interprofessional communication Collaborative teamwork Leadership | Motivational Interviewing Sharing information Clarity of roles Team leadership |
Fowler et al. 2020 (Literature review) | USA | The value of IP1 team-based care, continuing professional development, and the impact of the team on practice performance and health outcomes. | Primary care providers | Collaborative teamwork Leadership | Clarity of roles Shared language Teamwork Team leadership |
Golden et al. 2019 Review | USA | Models that provide key elements of integrated biopsychosocial care for persons with serious illness effectively and cost efficiently. | Community based organisations | Interprofessional collaboration Collaborative teamwork | Two way communication Clarity of roles Trust and respect Sharing information |
Lein et al. 2006 Review | USA | Effective and efficient Person-centred interviewing strategies to enhance the management of complex primary care patient encounters. | Nurse practitioners | Person-centred communication | Motivational Interviewing Person-centred assessment Nonverbal communication |
Rocker et al. 2015 Review | Canada | The concept of primary palliative care as a more holistic, person-centred approach. | Primary palliative care | Person-centred communication | Open communication Person-centred assessment |
Guidelines | |||||
World Health Organisation 2019 | Switzerland | Guideline for integrated health and social care for the implementation of the ICOPE approach (integrated care for older people. | Community based informal and formal care for older people | Person-centred communication Collaborative teamwork | Person-centred assessment Teamwork |
The Royal Australian College of General Practitioners (RACGP) 2018 | Australia | Guideline for the implementation of prevention in the general practice setting. | General practitioners and practice nurses | Person-centred communication Interprofessional communication Collaborative teamwork Leadership | Person-centred assessment Motivational Interviewing Open communication Knowing each other Team leadership |
Heart Association/American Stroke Association 2020 | USA | Primary palliative care competencies and skills to be considered, learned, and practiced by providers and healthcare services when caring for patients and families with stroke. | Healthcare providers involved in primary palliative care | Person-centred communication Interprofessional communication Collaborative teamwork Leadership | Person-centred assessment Listening Effective communication Sharing information Teamwork Team leadership |
Department of Defense 2014 | USA | Guideline on the management of Chronic Obstructive Pulmonary Disease, intended to assist primary care providers. | Primary care providers | Person-centred communication Collaborative teamwork | Open communication Teamwork |