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Table 11 Top strengths and weaknesses of website format identified through content analysis and their representative quotes

From: Effective web-based clinical practice guidelines resources: recommendations from a mixed methods usability study

Format Themes

Description

Representative Quote

Strengths

Navigation bar (9)

Navigation bar on the left hand side facilitates use of the website

“I […] like the bar at the side that doesn’t change […] So I can always jump back to different categories.” (User G, Physician)

Quick links on home page (6)

Direct link icons to tools on the home page facilitates navigatio

“I liked the fact that when you are on the home page, you immediately see the clinical decision support tools. That’s where my focus is when I’m on the home page. So it’s useful for me […] when I want to answer one question more quickly, as opposed to looking through the guidelines.” (User I, Pharmacist)

Intuitiveness (5)

The website is easy or intuitive to use

“[…] if I were to be presented with […] resources that I wanted to use […] I think I would be able to easily go into the website and find what I was looking for within 20 seconds, maybe 30 seconds. So it was pretty simple to navigate overall. (User N, Dietician)

Headings (4)

Headings used to divide content on the website is effective

“[…] having all the tools be in one area and […] sorted into different categories based off if they’re more diagnosis or management, or certain populations, so that it’s a little bit easier to navigate through and find what you want that way.” (User G, Physician)

Redundancy in navigation (4)

There are multiple ways to access the same content

“I like that there’s a lot of overlap […] for example that drive safe was under hypoglycemia and it’s [also] under driving so it’s easy to find things that way.” (User A, Pharmacist)