Table 6 Medical staff–patient health communication priority analysis

Reliability

Consistent in words and actions

0.49

1

0.03

0.39

1

0.01

Provides accurate information

0.23

3

0.38

2

Patient’s sincere participation

0.28

2

0.23

3

Communication

Respect patients’ opinions

0.28

3

0.06

0.22

3

0.06

Discusses the treatment process with the patient

0.38

1

0.28

2

Confirms that the patient has recognized

0.34

2

0.50

1

Professionalism

Diagnosis and prescription accuracy

0.48

1

0.00

0.58

1

0.00

Possesses professional medical knowledge and the latest information

0.39

2

0.27

2

Patient’s high cognition

0.13

3

0.15

3

Psychologically

Creates a comfortable atmosphere

0.42

1

0.00

0.44

1

0.00

Trusts and relies on the doctor

0.39

2

0.29

2

Doctor’s kindness

0.18

3

0.27

3

Fairness

Consistency in the treatment process

0.42

2

0.00

0.31

2

0.01

Patient respect

0.47

1

0.31

2

Easily receives treatment information

0.11

3

0.38

1

Total

4.0

4.0