Table 2 Health communication evaluation item

Reliability

Consistency between doctor’s words and actions

[16, 21]

Providing accurate information according to patient needs and levels

Patient’s sincere participation

Communication

Doctor respect patients’ opinions

[17, 22]

Doctor discusses the treatment process with the patient

Doctor confirms that the patient has recognized the explanation

Professionalism

Doctor’s diagnosis and prescription accuracy

[18, 23]

Doctor’s professional medical knowledge and the latest information

Patient’s high cognition of the treatment process

Psychologically

Doctors listen to the story by creating a comfortable atmosphere

[19, 24, 25]

Trusting and relying on a doctor

Doctor’s kindness

Fairness

Consistency of the doctor’s treatment process

[4, 20]

Patient respect in the treatment process

Patients can easily receive treatment information