Table 1 Definition of main factors
From: An analytic hierarchy process analysis for reinforcing doctor–patient communication
Factor | Definition |
|---|---|
Reliability | Doctors’ and patients’ confidence or trust in each other amid treatment |
Communication | Doctors and patients exchange opinions freely |
Professionalism | Reliability of doctors’ and patients’ abilities in the treatment process |
Psychologically | Consideration and tight-knitedness between doctors and patients |
Fairness | Consistency in medical care services |