Table 1 Survey scales and items

Need for GP contact

2

‘Did you experience any health complaints in the first weeks of the COVID-19 outbreak for which you wanted to consult your GP?’ Answer categories ‘no’ or ‘yes’.

Decision to contact with GP practice

10

‘I tried to make an appointment, but it was cancelled by the GP’. Answer categories ‘no’ or ‘yes’

GP service utilisation

13

Which of the following ways of seeking care from the GP did you use during corona? ‘Consultation by phone’. Answer categories ‘no’ or ‘yes’.

Health literacy

2

‘How often do you have problems understanding your own health and complaints because you find the information about this, for example in brochures or on the Internet, difficult?’ Answer categories ‘always’, ‘often’, ‘sometimes’, ‘almost never’, ‘never’.

Attitude toward remote care option

2

What do you think about the fact that the GP offers the option of email consultation or a videocall instead of contact at the GP’s practice?’ Answer categories ‘very negative’, ‘negative’, ‘neutral’, ‘positive’, ‘very positive’.

Perceived barriers to GP care access

3

‘Which barriers to consulting your GP do you experience when you have health issues or problems?’ ‘There is a long wait when I try to make an appointment by phone’. Answer categories. Answer categories ‘no’ or ‘yes’.

Perceived health

2

‘How do you rate your health in general?’. Answer categories ‘very poor’, ‘poor’, ‘average’, ‘good’, ‘very good’.

Chronic disease

3

‘Do you have one or more chronic diseases (lasting longer than 6 months)?’. Answer categories ‘no’ or ‘yes’.

Mental health

2

‘The following questions are about how you have been feeling during the past four weeks.’ Answer categories ‘often’, ‘sometimes’, ‘rarely or never’.

Concern

2

‘How concerned are you about catching coronavirus?’. Answer categories ‘Not concerned at all’, ‘not very concerned’, ‘some concerns’, ‘very concerned’, ‘extremely concerned’.

Satisfaction

1

‘How satisfied are you with how your GP handled your health issues?’ Answer categories: ‘very dissatisfied’, ‘dissatisfied’, ‘neither dissatisfied nor satisfied’, ‘satisfied’ or ‘very satisfied’.