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Table 4 Satisfaction and care experience of VHA users (n = 40) and non-VHA users (n = 6)

From: Veterans’ ambulatory care experience during COVID-19: veterans’ access to and satisfaction with primary care early in the pandemic

 

VHA users (n = 40)

Non-VHA users (n = 6)

Using any number from 0 to 10, what number would you use to rate your <  < VHA or non-VHA >  > doctor?

8.6 mean (SD 2.1)

9.5 mean (SD 1.2)

Overall, how satisfied are you with the health care you have received at your <  < VA or non-VA >  > primary care facility since start of COVID-19 pandemic?

Very dissatisfied

1 (2.5%)

-

Dissatisfied

2 (5%)

-

Somewhat dissatisfied

1 (2.5%)

1 (16.7%)

Somewhat satisfied

2 (5%)

-

Satisfied

9 (22.5%)

-

Very satisfied

22 (55%)

5 (83.3%)

No response

3 (7.5%)

-

Since March 1st (start of COVID-19 pandemic), has your <  < VHA or non-VHA >  > provider spent enough time with you?

Yes

23 (57.5%)

6 (100%)

No

9 (22.5%)

-

Not sure

2 (5%)

-

No response

6 (15%)

-

Has anyone in your <  < VHA or non-VHA >  > provider team talked with you about specific goals for your health?

Yes

21 (52.5%)

5 (83.3%)

No

12 (30%)

1 (16.7%)

 No response

7 (17.5%)

-

  1. SD Standard Deviation