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Table 2 Patient interview quantitative question responses (N = 40) reported by domains of access, satisfaction, and psychosocial effects of COVID

From: Veterans’ ambulatory care experience during COVID-19: veterans’ access to and satisfaction with primary care early in the pandemic

Survey Question N (%) Mean (SD)
Access
 Most recent encounter type?
  In-person 15 (37.5)  
  Telephone 22 (55)  
  Video 2 (5)  
  No response 1 (2.5)  
 Do you have a personal doctor you usually see if you need a checkup, want advice about a health problem, or get sick or hurt?
  Yes, VA 37 (92.5)  
  Yes, non-VA 1 (2.5)  
  Yes, both 1 (2.5)  
  No 1 (2.5)  
 Did you contact this doctor's office for an illness, injury, or condition that needed care right away?
  Yes 23 (57.5)  
  No 16 (40)  
  No response 1 (2.5)  
 How many days have you had to wait for an appointment when you needed care right away?
  N/A (didn’t try to get an appointment) 11 (27.5)  
  Same day 5 (12.5)  
  1 day 4 (10)  
  2–3 days 6 (15)  
  More than 7 days 6 (15)  
  No response 8 (20)  
 How many PCP appointments did you have scheduled?   2.25 (2.2)
 How many PCP encounters did you actually complete?   2.6 (2.2)
 How many of each type of encounter did you complete?   
  In-person   1.9 (1.6)
  Telephone   2.1 (1.7)
  Video   1.5 (0.6)
 Compared to before the COVID-19 pandemic, have you had to miss more appointments than since the start of the pandemic and up to now?
  Yes 17 (42.5)  
  No 19 (47.5)  
  No response 4 (10)  
 I had trouble scheduling my primary care appointments
  Yes (VA-related) 9 (22.5)  
  Yes (non-VA related) 0  
  No 27 (67.5)  
  No response 4 (10)  
 I waited too long to see the provider
  Yes (VA-related) 15 (37.5)  
  Yes (non-VA related) 0  
  No 22 (55)  
  No response 3 (7.5)  
Satisfaction
 How does your satisfaction with the health care you have received compare with the time before start of COVID-19 pandemic?
  More satisfied 1 (2.5)  
  The same 27 (67.5)  
  Less satisfied 9 (22.5)  
  No response 3 (7.5)  
Psychosocial Effects
 I felt anxiety over being exposed to or exposing others to COVID-19
  Yes 12 (30)  
  No 26 (65)  
  No response 2 (5)  
 Have you received information about what to do if you need COVID-19 related care from your doctor?
  Yes (VA provider) 15 (37.5)  
  Yes (non-VA provider) 0  
  No 23 (57.5)  
  No response 2 (5)  
 Have you needed COVID-related care?
  Yes 1 (2.5)  
  No 37 (92.5)  
  No response 2 (5)  
 Have you received COVID-related care?
  Yes 0  
  No 24 (60)  
  No response 16 (40)