Table 2 Patient interview quantitative question responses (N = 40) reported by domains of access, satisfaction, and psychosocial effects of COVID
Survey Question | N (%) | Mean (SD) |
|---|---|---|
Access | ||
Most recent encounter type? | ||
In-person | 15 (37.5) | |
Telephone | 22 (55) | |
Video | 2 (5) | |
No response | 1 (2.5) | |
Do you have a personal doctor you usually see if you need a checkup, want advice about a health problem, or get sick or hurt? | ||
Yes, VA | 37 (92.5) | |
Yes, non-VA | 1 (2.5) | |
Yes, both | 1 (2.5) | |
No | 1 (2.5) | |
Did you contact this doctor's office for an illness, injury, or condition that needed care right away? | ||
Yes | 23 (57.5) | |
No | 16 (40) | |
No response | 1 (2.5) | |
How many days have you had to wait for an appointment when you needed care right away? | ||
N/A (didn’t try to get an appointment) | 11 (27.5) | |
Same day | 5 (12.5) | |
1 day | 4 (10) | |
2–3 days | 6 (15) | |
More than 7 days | 6 (15) | |
No response | 8 (20) | |
How many PCP appointments did you have scheduled? | 2.25 (2.2) | |
How many PCP encounters did you actually complete? | 2.6 (2.2) | |
How many of each type of encounter did you complete? | ||
In-person | 1.9 (1.6) | |
Telephone | 2.1 (1.7) | |
Video | 1.5 (0.6) | |
Compared to before the COVID-19 pandemic, have you had to miss more appointments than since the start of the pandemic and up to now? | ||
Yes | 17 (42.5) | |
No | 19 (47.5) | |
No response | 4 (10) | |
I had trouble scheduling my primary care appointments | ||
Yes (VA-related) | 9 (22.5) | |
Yes (non-VA related) | 0 | |
No | 27 (67.5) | |
No response | 4 (10) | |
I waited too long to see the provider | ||
Yes (VA-related) | 15 (37.5) | |
Yes (non-VA related) | 0 | |
No | 22 (55) | |
No response | 3 (7.5) | |
Satisfaction | ||
How does your satisfaction with the health care you have received compare with the time before start of COVID-19 pandemic? | ||
More satisfied | 1 (2.5) | |
The same | 27 (67.5) | |
Less satisfied | 9 (22.5) | |
No response | 3 (7.5) | |
Psychosocial Effects | ||
I felt anxiety over being exposed to or exposing others to COVID-19 | ||
Yes | 12 (30) | |
No | 26 (65) | |
No response | 2 (5) | |
Have you received information about what to do if you need COVID-19 related care from your doctor? | ||
Yes (VA provider) | 15 (37.5) | |
Yes (non-VA provider) | 0 | |
No | 23 (57.5) | |
No response | 2 (5) | |
Have you needed COVID-related care? | ||
Yes | 1 (2.5) | |
No | 37 (92.5) | |
No response | 2 (5) | |
Have you received COVID-related care? | ||
Yes | 0 | |
No | 24 (60) | |
No response | 16 (40) | |