Table 1 Questions from the semi-structured interview guide with patient participants

1.What were your expectations when you went to see the physiotherapist?

2.Could you please describe your experience with the physiotherapist?

3.Did you feel like the physiotherapist involved you to an appropriate degree in the decision making about treatment? Why? How did this experience compare with your expectations?

4.What were the good things about your experience with the physiotherapist?

5.What were the bad things about your experience with the physiotherapist?

6.At the first visit, the physiotherapist completed an assessment with you. This would have involved asking you questions and performing some physical tests, like bending and twisting, to learn about your LBP. How did you feel about the assessment?

7.At the first visit, your physiotherapist provided some education and a few exercises. Were you able to use the education and exercises provided to manage your LBP? What did you use? What did you not use? Why? What did you think about the education and exercises overall?

8.For people without insurance coverage for physiotherapy, the physiotherapist provided ongoing management for LBP in your doctor’s office. Did you receive any ongoing care from the physiotherapist? What did you think about approach? What did you think about the care you received?

9.What are your views of having the physiotherapist available to you as the first person you would see for LBP?

10.How did you feel the physiotherapist worked with your family doctor?

11.From your perspective, are there any draw backs to having the physiotherapist within the team?

12.How did having the physiotherapist in your team influence your use of other health care providers or services?

13.Did having the physiotherapist in the team change the outcome of your LBP?