Table 2 Patient satisfaction with care scored on various themes - Overall care, specialist, general practitioner and nursing care assessment
T3 measurement Mean (SD) | T5 measurement Mean (SD) | Between group1 Mean diff. (95% CI) | ||||
|---|---|---|---|---|---|---|
OVERALL | ||||||
Information exchange | T3 | T5 | ||||
Intervention | n = 59 | 54.7 (21.5) | n = 59 | 54.2 (20.3) | −0.4 (−8.5;7.7) | 1.4 (−6.7;9.4) |
Control | n = 67 | 55.2 (22.8) | n = 69 | 53.3 (24.6) | Ref. | Ref. |
Overall assessment | T3 | T5 | ||||
Intervention | n = 59 | 65.3 (21.3) | n = 59 | 66.1 (20.6) | 1.9 (−5.8;9.7) | 3.6 (−3.7;10.9) |
Control | n = 67 | 63.8 (21.4) | n = 69 | 63.0 (21.3) | Ref. | Ref. |
NRS (higher scores indicate better performance) 0–10 scale | T3 | T5 | ||||
Intervention | n = 59 | 8.1 (1.3) | n = 59 | 8.0 (1.3) | −0.1 (−0.5;0.4) | 0.0 (−0.4;0.4) |
Control | n = 67 | 8.2 (1.1) | n = 67 | 8.0 (1.3) | Ref. | Ref. |
MEDICAL SPECIALIST | ||||||
Interpersonal skills – Specialist | T3 | T5 | ||||
Intervention | n = 59 | 69.9 (23.9) | n = 59 | 66.9 (23.9) | 3.0 (−5.1;11.0) | 4.8 (−2.8;12.5) |
Control | n = 67 | 68.4 (22.6) | n = 69 | 62.8 (20.1) | Ref. | Ref. |
Qualities - Specialist | T3 | T5 | ||||
Intervention | n = 59 | 79.2 (22.3) | n = 59 | 76.3 (22.9) | 6.2 (−1.8;14.1) | 3.9 (−3.9;11.6) |
Control | n = 68 | 73.9 (23.0) | n = 69 | 73.6 (21.8) | Ref. | Ref. |
Availability - Specialist | T3 | T5 | ||||
Intervention | n = 59 | 73.3 (21.2) | n = 59 | 69.9 (20.6) | 3.3 (−4.4;11.1) | 3.3 (−4.5;11.1) |
Control | n = 67 | 70.1 (22.7) | n = 69 | 67.4 (23.6) | Ref. | Ref. |
Relationship - Specialist | T3 | T5 | ||||
Intervention | n = 59 | 70.3 (22.5) | n = 59 | 71.2 (22.7) | 5.7 (−2.6;14.0) | 2.4 (−5.7;10.5) |
Control | n = 68 | 65.4 (25.2) | n = 69 | 69.2 (22.7) | Ref. | Ref. |
Tech. skills - Specialist | T3 | T5 | ||||
Intervention | n = 59 | 75.7 (19.0) | n = 59 | 72.6 (20.1) | 4.2 (−2.4;10.8) | 3.8 (− 2.9;10.5) |
Control | n = 68 | 72.9 (20.3) | n = 69 | 69.6 (18.4) | Ref. | Ref. |
Info. Provision - Specialist | T3 | T5 | ||||
Intervention | n = 59 | 70.3 (23.8) | n = 59 | 68.4 (21.6) | 2.3 (−6.1;10.6) | 3.7 (−3.6;11.0) |
Control | n = 67 | 68.8 (22.7) | n = 69 | 65.1 (20.2) | Ref. | Ref. |
GENERAL PRACTITIONER | ||||||
Interpersonal skills - GP | T3 | T5 | ||||
Intervention | n = 37 | 73.6 (24.3) | n = 38 | 63.2 (26.6) | 2.6 (−11.5;16.6) | −9.6 (−22.6;3.3) |
Control | n = 22 | 69.3 (26.9) | n = 31 | 70.7 (25.7) | Ref. | Ref. |
Qualities - GP | T3 | T5 | ||||
Intervention | n = 37 | 78.4 (22.1) | n = 38 | 67.8 (25.9) | 6.3 (−7.7;20.3) | −14.2 (−27.0;-1.3) |
Control | n = 22 | 69.3 (29.8) | n = 31 | 79.8 (24.5) | Ref | Ref. |
Availability - GP | T3 | T5 | ||||
Intervention | n = 37 | 75.7 (24.6) | n = 38 | 62.5 (26.5) | 5.6 (−9.0;20.2) | −15.9 (−29.1;-2.6) |
Control | n = 22 | 67.0 (29.3) | n = 31 | 75.0 (25.8) | Ref | Ref. |
Relationship - GP | T3 | T5 | ||||
Intervention | n = 37 | 77.0 (22.3) | n = 38 | 70.4 (25.2) | 8.2 (−5.7;22.1) | −6.2(−19.2;6.8) |
Control | n = 22 | 67.0 (30.3) | n = 31 | 74.2 (27.0) | Ref | Ref. |
Tech. skills - GP | T3 | T5 | ||||
Intervention | n = 37 | 66.9 (20.6) | n = 38 | 55.3 (21.9) | 6.9 (−6,2;20.0) | −11.4 (−23.2;0.4) |
Control | n = 22 | 59.5 (27.1) | n = 30 | 64.2 (24.1) | Ref | Ref. |
Info. Provision - GP | T3 | T5 | ||||
Intervention | n = 37 | 60.4 (23.8) | n = 37 | 48.9 (24.9) | 4.0 (−11.9;20.0) | −15.2 (−29.1;-1.4) |
Control | n = 22 | 55.7 (31.2) | n = 29 | 60.6 (28.4) | Ref. | Ref. |
NURSE 2 | ||||||
Interpersonal skills - Nurse | T3 | T5 | ||||
Intervention | n = 33 | 72.7 (19.8) | n = 30 | 75.3 (20.9) | −0.3 (−11.5;10.8) | 7.1 (−3.4;17.6) |
Control | n = 30 | 73.6 (24.5) | n = 21 | 68.3 (21.3) | Ref. | Ref. |
Experience/Knowl. - Nurse | T3 | T5 | ||||
Intervention | n = 33 | 68.2 (20.0) | n = 30 | 73.3 (20.7) | 1.0 (−10.3;12.3) | 10.8 (− 0.3;21.9) |
Control | n = 30 | 67.5 (24.7) | n = 24 | 63.5 (22.1) | Ref. | Ref. |
Availability -Nurse | T3 | T5 | ||||
Intervention | n = 33 | 74.2 (20.2) | n = 30 | 72.5 (23.1) | 1.6 (−10.1;13.3) | 7.7 (−3.7;19.0) |
Control | n = 30 | 73.3 (26.2) | n = 22 | 65.9 (19.7) | Ref. | Ref. |
Relationship-Nurse | T3 | T5 | ||||
Intervention | n = 33 | 68.2 (20.0) | n = 30 | 70.8 (22.8) | 1.2 (−10.7;13.1) | 1.2 (−9.6;12.1) |
Control | n = 30 | 67.5 (26.4) | n = 24 | 70.8 (20.4) | Ref. | Ref. |
Attention - Nurse | T3 | T5 | ||||
Intervention | n = 33 | 68.9 (20.8) | n = 30 | 75.8 (22.2) | 0.2 (−11.9;12.4) | 9.6 (−0.3;19.4) |
Control | n = 30 | 69.2 (26.8) | n = 24 | 67.7 (20.2) | Ref. | Ref. |
Willingness- Nurse | T3 | T5 | ||||
Intervention | n = 33 | 71.2 (21.8) | n = 30 | 75.8 (23.2) | 1.4 (−10.7;13.5) | 7.5 (−3.5;18.5) |
Control | n = 30 | 70.8 (25.5) | n = 24 | 69.8 (20.8) | Ref. | Ref. |