Table 3 Primary care physicians’ satisfaction toward the application of telephone consultations during COVID-19 pandemic (N = 239)
Variable | Highly satisfied | satisfied | Neutral | Unsatisfied | Highly Unsatisfied |
|---|---|---|---|---|---|
n (%) | n (%) | n (%) | n (%) | n (%) | |
Process of telephone consultation booking | 38 (16.0) | 101 (42.6) | 75 (31.6) | 16 (6.8) | 7 (3.0) |
Time allocated for telephone consultation | 34 (14.3) | 128 (54.0) | 61 (25.7) | 11 (4.6) | 3 (1.3) |
Patient identification in telephone consultations | 31 (13.1) | 122 (51.5) | 63 (26.6) | 15 (6.3) | 6 (2.5) |
Ensuring patient confidentiality with telephone consultations | 29 (12.2) | 108 (45.6) | 78 (32.9) | 16 (6.8) | 6 (2.5) |
Absence of physical contact with patients to reduce the risk of infection | 67 (28.3) | 104 (43.9) | 53 (22.4) | 11 (4.6) | 2 (0.8) |
Lack of physical examination in telephone consultations | 9 (3.8) | 48 (20.3) | 115 (48.5) | 59 (24.9) | 6 (2.5) |
Having telephone consultations with patients with no previous electronic medical records | 8 (3.4) | 34 (14.3) | 80 (33.8) | 89 (37.6) | 26 (11.0) |
Your training on performing telephone consultation | 30 (12.7) | 101 (42.6) | 72 (30.4) | 20 (8.4) | 14 (5.9) |
Overall satisfaction on telephone consultation service | 35 (14.8) | 107 (45.1) | 86 (36.3) | 7 (3.0) | 2 (0.8) |