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Table 1 Characteristics of included studies (n = 19, ordered by study time)

From: The impact of training healthcare professionals’ communication skills on the clinical care of diabetes and hypertension: a systematic review and meta-analysis

Study

Condition

Health professionals

Patients

Comparison

Outcome

Longest duration of follow-up

Country

Context

Methods

Kinmonth 1998

Type 2 diabetes

n = 107 (43 GPs and 64 nurses) Age: NA

n = 360 Mean age: 57.7 Sex: 59.2% male

Int: Patient centred care skills training Con: No training

HbA1C, blood pressure, lipids, BMI, communication performance, patient satisfaction, patient understanding, quality of life (ADDQoL), wellbing

12 months

UK

Primary care

Cluster RCT (n = 41)

Brug 2007

Diabetes

n = 37 (dietitians) Age: 24 to 45

n = 209 Mean age: NA Sex: NA

Int: Motivational interviewing training Con: No training

HbA1C, BMI, Self-care management

6 months

Netherlands

Home-care organizations

Individual RCT

Rubak 2009

Type 2 diabetes

n = 65 (GPs) Age: NA

n = 265 Mean age: NA Sex: NA

Int: Motivational interviewing training Con: No training

Patient-doctor relationship (Health Care Climates Questionnaire), self-care management (Summary of Diabetes Self Care Activities), patient understanding (Diabetes Illness Representation Questionnaire)

12 months

Denmark

Primary care

Cluster RCT (n = 48)

Sequist 2010

Diabetes

n = 124 (91 GPs and 33 NPs) Age: NA

n = 2699 Mean age: 62.4 Sex: 48.7% male

Int: Cultural competency training

Con: No training

HbA1C, blood pressure, lipids, BMI, Communication performance

12 months

USA

Primary care

Cluster RCT (n = 31)

Heinrich 2010

Type 2 diabetes

n = 33 (nurses) Age: NA

n = 584 Mean age: 59 Sex: 45.1% male

Int: Motivational interviewing training Con: No training

HbA1C, blood pressure, lipids, BMI, patient-doctor relationship (Health Care Climates Questionnaire), self-care management (Summary of Diabetes Self Care Activities), quality of life (DSQoL)

24 months

Netherlands

Primary care

Cluster RCT (n = 33)

Rubak 2011

Type 2 diabetes

n = 140 (GPs) Age: NA

n = 628 Mean age: 61 Sex: 58% male

Int: Motivational interviewing training Con: No training

HbA1C, blood pressure, lipids, BMI

12 months

Denmark

Primary care

Cluster RCT (n = 80)

Robling 2012

Type 1 diabetes

n = 79 (Health practitioners) Age: NA

n = 693 Mean age: 4 to 15 Sex: 49% male

Int: Talking Diabetes consulting skills Con: No training

HbA1C, BMI, quality of life, self-care management

12 months

UK

Secondary and tertiary care

Cluster RCT (n = 26)

Farmer 2012

Type 2 diabetes

n:NA Age: NA

n = 211 Mean age: 63.2 Sex: 65.4% male

Int: Theory of planned behaviour training

Con: No training

HbA1C Adherence (Medication Adherence Report Scale), health status (12-item Short Form Medical Outcomes), satisfaction (Diabetes Treatment Satisfaction Questionnaire)

3 months

UK

Primary care

Cluster RCT (n = 13)

Welschen 2012

Type 2 diabetes

n:NA Age: NA

n = 262 Mean age: 58.6 Sex: 43.1% male

Int: Six-step CVD risk communication training

Con: No training

Patient understanding, wellbeing (Short Form Spielberger State Anxiety Inventory), risk perception (Brief Illness Perception Questionnaire), satisfaction (COMRADE scale)

3 months

Netherlands

A managed care system coordinates patients and specialists

Individual RCT

Jansink 2013

Type 2 diabetes

n = 53 (nurses) Age: 42.7

n = 521 Mean age: 64.0 Sex: 54.9% male

Int: Motivational interviewing training Con: No training

HbA1C, blood pressure, lipids, BMI, quality of life (Euroqol)

14 months

Netherlands

Primary care

Cluster RCT (n = 58)

Tinsel 2013

Hypertension

n:NA Age: NA

n = 1120 Mean age: 64.4 Sex: 45.7% male

Int: Shared decision making

Con: No training

Blood pressure, patient understanding, adherence (Medication Adherence Report Scale)

20 months

Germany

Primary care

Cluster RCT (n = 37)

Juul 2014

Type 1 and 2 diabetes

n = 34 (nurses) Age: NA

n = 4034 Mean age: 60.5 Sex: 56.5% male

Int: Communication skills training Con: No training

HbA1C, lipids, BMI, health status (12-item Short Form Medical Outcomes), patient-doctor relationship (Health Care Climates Questionnaire), patient understanding (Problem Areas in Diabetes scale and Perceived Competence for Diabetes Scale)

18 months

Denmark

Primary care

Cluster RCT (n = 40)

Ma 2014

Hypertension

n = 12 (nurses) Age: NA

n = 120 Mean age: 58.8 Sex: 49.2% male

Int: Motivational interviewing training Con: No training

Blood pressure, lipids Adherence (Treatment Adherence Questionnaire of Patients with Hypertension), health status (36-item short form)

6 months

China

Primary care

Individual RCT

Manze 2015

Hypertension

n = 58 (doctors) Age: NA

n = 379 Mean age: 60.6 Sex: 29.6% male

Int: Patient-centered counseling and cultural competency training

Con: No training

Blood pressure, communication performance, adherence (Hill-Bone Compliance to High Blood Pressure Therapy Scale)

18 months

USA

Primary care

Individual RCT

Kressin 2016

Hypertension

n:NA Age: NA

n = 8866 Mean age: 66.2 Sex: 98.8% male

Int: Patient-centered counseling

Con: No training

Blood pressure, communication performance, adherence

14 months

USA

Primary care

Individual RCT

Okada 2017

Hypertension

n:NA (pharmacists) Age: NA

n = 125 Mean age: 64 Sex: 40% male

Int: Motivational interviewing training Con: No training

Blood pressure Adherence (Medication Adherence Report Scale), health status (WHO-Five wellbeing index and EQ-5D)

4 months

Japan

Pharmacy

Cluster RCT (n = 73)

Akturan 2017

Type 2 diabetes

n = 8 (doctors) Age: NA

n = 112 Mean age: 56.9 Sex: 34.8% male

Int: BATHE (Background, Affect, Troubling, Handling, and Empathy) training

Con: No training

Diabetes empowerment score

6 months

Turkey

Primary care

Cluster RCT (n = 8)

Belin 2017

Hypertension

n = 35 (health providers) Age: NA

n = 240 Mean age: 37 Sex: 22.7% male

Int: Communication skills training

Con: No training

Blood pressure, communication performance (Health Literacy Assessment Questions), adherence, patients’ self-efficacy

NA

Iran

Primary care

Individual RCT

Ismail 2018

Type 2 diabetes

n:NA (nurses) Age: NA

n = 334 Mean age: 58.9 Sex: 48.8% male

Int: Diabetes-6 (six psychological skill) training

Con: No training

HbA1C, blood pressure, lipids, BMI, health status (PHQ-9 and Diabetes Distress Scale)

18 months

UK

Primary care

Cluster RCT (n = 24)

  1. NA: not available; Int: intervention; Con: control