Type | Question |
---|---|
Principle | Tell me how you use triage in your current day-to-day work and any past experience you may have had? |
What are your thoughts on patient triage? Specifically, what are the advantages or disadvantages? | |
How do patients feel about triage, i.e. “patient satisfaction”? | |
How do you feel triage impacts on your stress, workload, time management or job satisfaction? | |
Do you have any thoughts or opinions regarding triage or digital triage that we haven’t covered and you would like me to capture today? | |
Probe | What is your experience of referring on to other [non-face-to-face] services within triage? |
Do any patient groups have particular difficulties with triage models? | |
What do you think could make triage better? | |
Do you have any specific thoughts on total digital triage? | |
Do you think that your practice will carry on using total triage after COVID-19? |