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Table 2 Overview of the ‘6-function model’, analysing ‘good approach’ in patient-practitioner interactions

From: Patients’ experiences of pharmacists in general practice: an exploratory qualitative study

Function of interaction Brief description
Fostering the relationship Refers to establishing rapport and connection between practitioner and patient.
Gathering information Refers to collecting as much information as possible from the patient to understand their needs from the encounter.
Providing information Refers to offering information to the patient to facilitate understanding.
Decision making Refers to enabling patients’ deliberation and decision making, including developing action plans.
Enabling disease- and treatment-related behaviour Refers to fostering self-management of the patient.
Responding to emotions Refers to showing empathy and assisting patients in developing positive emotions.