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Table 2 Subthemes from the patient and GP interviews mapped to the domains of capability, opportunity and motivation (COM-B model). Italics indicate the identified subthemes

From: Development of an eHealth programme for self-management of persistent physical symptoms: a qualitative study on user needs in general practice

COM-B domain

Patient themes

GP themes

Capability

Physical

Jungle of management strategies

Physical

Missing biomedical reassurance

Psychological

Understanding causes of PPS

Dealing with uncertainty

Timing in bringing PPS into play

Psychological

Dealing with uncertainty

Timing in bringing PPS into play

Opportunity

Physical

Time constraints

Physical

Lack of resources

Social

Shift in social roles due to PPS

GP as a discussion partner

Social

Cultural norms in the healthcare system

Motivation

Guidance from the GP

Need for hope

Tracking of symptoms

Easy access to self-help strategies

Fewer and beneficial consultations

Better prepared for consultations