Case Management | |
 Function: assist patients to gain access to medical, social, educational, vocational and other necessary services connected to their mental health needs Components: | |
  • Assessing patients’ needs and goals and impact of mental illness, and incorporating patients’ strengths and progress toward goals   • Planning goals and goal-related steps, updating the individual and community support plan, finding new resources   • Referring and linking to resources, supports and services   • Coordinating with medical providers, community resources and natural supports identified by each patient as important to his or her recovery process   • Monitoring the effectiveness of the resources, supports and services being utilized, especially with respect to refugees navigating health and community systems in resettlement   • Discussing the progress made toward goals   • Advocating as case managers on behalf of the patients’ mental health needs with medical, legal and social systems | |
Psychotherapy | |
 Function: increase patients’ coping skills and understanding of their symptoms; alleviate symptoms and their impact Components: | |
  • Facilitating mind-body awareness; teaching and practicing relaxation skills   • Providing psychoeducation on the relationship between trauma/stress and symptoms, treatment options for mental health symptoms, use of medications, and the doctor-patient relationship in Western medical culture   • Developing and teaching compensatory strategies for taking medications accurately and following health plan instructions that accommodate impairments in memory/concentration and other mental health symptoms   • Applying evidence-based trauma-focused treatments to reduce symptoms of depression, anxiety, and posttraumatic stress   • Problem-solving with patients to decrease impact of symptoms and distress by changing coping behaviors and thought patterns   • Advocating as psychotherapists on behalf of patients’ mental health needs with medical, legal and social systems |