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Table 3 Type of consult and satisfaction by survey respondent characteristics

From: Telehealth consultations in general practice during a pandemic lockdown: survey and interviews on patient experiences and preferences

Characteristic

Satisfieda with telephone consultation

(n = 454) %

Satisfieda with in person visit

(n = 309) %

Overall

86

92

Age group (years)

 18–34

88

93

 35–44

80

86

 45–54

86

93

 55–64

89

89

 65+

89

96

Gender

 Female

87

91

 Male

82

92

 Otherb

57c

83c

Prioritised ethnicity (in priority order)

 Māori

82

90

 Pacific peoples

86c

80c

 Asian

60c

80c

 New Zealand European/Other

88

92

DHB region

 Northern region

82

90

 Midlands region

75

82

 Central region

88

90

 South Island

91

99

Current work status

 In paid employment as before COVID-19

88

92

 In paid employment with reduced pay due to COVID-19

82

88

 In paid employment but not being paid due to COVID-19

90c

100c

 Unemployed and looking for a job

69c

75c

 Not in paid employment and not looking

86

82

Long term health condition(s)

 Yes

87

91

 No

84

91

Disability

 Yes

92

89

 No

85

92

Self-rated health

 Excellent

95

94

 Very good

87

95

 Good

86

90

 Fair

83

91

 Poor

61

58c

Struggle to pay for basic living costs over past seven days

 Strongly agree or agree

86

88

 Neither agree nor disagree

69

90

 Strongly disagree or disagree

89

92

  1. aGroup Satisfied = responses of “Very satisfied” or “Satisfied”; bThose who answered “gender diverse” or “prefer not to say” were grouped together because of small numbers; cBased on < 10 responses”