Table 3 Methods for quality assessment suggested by interviewees
Customer feedback | Instant feedback devices in pharmacy In-consultation feedback Customer satisfaction survey Friends & family test [28] |
|---|---|
External evaluation | Metrics and data audit, including outcomes and safety Comparison with other pharmacies / health services |
Peer assessment | Peer support and informal feedback /review 360° appraisal or “Multi System Feedback” (including by GPs and other related professions) |
Training and self-assessment | Professional development activities Competency framework for all pharmacists |