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Table 3 Methods for quality assessment suggested by interviewees

From: “What counts can’t always be measured”: a qualitative exploration of general practitioners’ conceptualisation of quality for community pharmacy services

Customer feedback

Instant feedback devices in pharmacy In-consultation feedback Customer satisfaction survey Friends & family test [28]

External evaluation

Metrics and data audit, including outcomes and safety Comparison with other pharmacies / health services

Peer assessment

Peer support and informal feedback /review 360° appraisal or “Multi System Feedback” (including by GPs and other related professions)

Training and self-assessment

Professional development activities Competency framework for all pharmacists