Table 3 Multivariate liner regression of the PACT scores
variable | total score β (95% CI) | first contact-utilization β (95% CI) | first contact-accessibility β (95% CI) | continuity β (95% CI) |
Contract | ||||
 yes |  |  |  |  |
 no | −8.98(−10.83,-7.13)*** | −0.71 (0.96,0.45) *** | −1.49(− 1.87,-1.12) *** | −1.27(− 1.63.-0.90)*** |
socio-demographic | ||||
 gender | ||||
  male (ref) |  |  |  |  |
  female | −.906(−2.76,0.94) | 0.03(−0.23,0.28) | −0.44(− 0.81,-0.06) * | − 0.15(− 0.52,0.22) |
 age | ||||
  18–59(ref) |  |  |  |  |
  ≥ 60 | −1.335(−3.42,0.75) | 0.12(−.17,040) | − 0.40(− 0.82,0.03) | −0.41(− 0.82,0.01) |
 Marital status | ||||
  Unmarried (ref) |  |  |  |  |
  married | 1.31(−.99,3.61) | −.20 (0.34,0.29) | 0.20(− 0.27,0.67) | −0.39(− 0.07,0.85) |
 education | ||||
  Junior high and lower (ref) |  |  |  |  |
  Senior high and above | −0.26(−1.38,0.84) | − 0.22(− 0.37,-0.07)** | −0.18(− 0.41,0.04) | −0.24(− 0.46,-0.01) * |
 Family monthly income(¥) | ||||
  < 3000(ref) |  |  |  |  |
  ≥ 3000 | −0.25(−1.24,0.74) | − 0.17(− 0.31,-0.03) * | −0.32(− 0.52,-0.12) ** | − 0.17(− 0.37,-0.03) |
Service utilization | ||||
 Self-evaluated | ||||
  Good (ref) |  |  |  |  |
  Fair and poor | −0.39(− 1.37,0.60) | 0.04(− 0.09,-.18) | − 0.07(− 0.27,0.13) | 0.01(− 0.19,0.21) |
 Patient’s satisfaction | ||||
  Satisfaction (ref) |  |  |  |  |
  Un-satisfaction | −9.25(− 11.30,-7.20)*** | −0.78(− 1.06,-0.50)*** | − 1.27(− 1.70,-0.86) *** | −1.37(− 1.78.-0.96)*** |
Proportion of medical | ||||
 Expenditures to total family expenditures | ||||
  ≤ 10%(ref) |  |  |  |  |
  > 10 | 0.66(−1.21,2.52) | −0.12(− 0.38,0.13) | 0.37(− 0.01,0.75) | 0.05(− 0.32,0.43) |
 Chronic conditions | ||||
  no (ref) |  |  |  |  |
  Yes | 2.53 (1.00,4.06) ** | 0.20(−0.10,-.41) | − 0.04(− 0.35,0.26) | 0.42 (0.11,0.72) ** |
variable | Coordination (referral) β (95% CI) | Coordination (information system) β (95% CI) | Comprehensiveness (utilization) β (95% CI) | Comprehensiveness (provision) β (95% CI) |
Contract | ||||
 yes |  |  |  |  |
 no | −1.42(− 2.09,0.74)*** | −0.25(− 0.58,-0.08) | − 1.70(− 2.11,-1.29)*** | −1.70(− 2.11,-1.29)*** |
socio-demographic | ||||
 gender | ||||
  male (ref) |  |  |  |  |
  female | −0.30(− 0.98,0.37) | 0.25(− 0.08,0.58) | − 0.33(− 0.73,0.08) | − 0.22(− 0.62,0.18) |
 age | ||||
  18–59(ref) |  |  |  |  |
  ≥ 60 | 0.26(−0.51,1.04) | − 0.08(− 0.46,0.29) | −0.08(− 0.46,0.29) | 0.05(− 0.40,0.50) |
 Marital status | ||||
  Unmarried (ref) |  |  |  |  |
  married | −0.20(− 0.99,0.59) | 0.41(− 0.01,0.82) | − 0.22(− 0.73,0.08) | −0.05(− 0.54,0.45) |
 education | ||||
  Junior high and lower (ref) |  |  |  |  |
  Senior high and above | −0.42(− 0.82,-0.02) | − 0.24 (0.04,0.44) ** | 0.16(− 0.09,0.40) | −0.09(− 0.33,0.15) |
 Family monthly income(¥) | ||||
  < 3000(ref) |  |  |  |  |
  ≥ 3000 | −0.05(− 0.40,0.30) | 0.12(− 0.06,-.30) | 0.14(− 0.08,0.36) | 0.14(− 0.08,0.35) |
Service utilization | ||||
 Self-evaluated | ||||
  Good (ref) |  |  |  |  |
  Fair and poor | −0.18(− 0.18,0.54) | 0.01(− 0.17,0.18) | −0.09(− 0.31,0.13) | − 0.15(− 1.60,-0.71) |
 Patient’s satisfaction | ||||
  Satisfaction (ref) |  |  |  |  |
  Un-satisfaction | −0.79(− 1.53,-0.05) | −0.65(− 1.02,-0.28) ** | −1.17(− 1.62,-0.72) *** | −1.15(− 1.60,-0.71) *** |
Proportion of medical | ||||
 Expenditures to total family expenditures | ||||
  ≤ 10%(ref) |  |  |  |  |
  > 10 | 0.03(− 0.71,0.76) | 0.25(−0.09,0.58) | − 0.51(− 0.92,-0.10) * | 0.21(− 0.19,0.61) |
 Chronic conditions | ||||
  no (ref) |  |  |  |  |
  Yes | − 0.43(− 1.18,0.32) | 0.39 (0.11,0.66) ** | 0.53 (0.19,0.87) ** | 0.49 (0.16,0.82) ** |
variable | Family-centeredness β (95% CI) | Community-orientation β (95% CI) | Culture-orientation β (95% CI) | |
Contract | ||||
 yes |  |  |  | |
 no | −0.52(− 0.86,-0.18) ** | −1.78(−2.06,-1.49) *** | − 0.26(− 0.54,0.01) | |
socio-demographic | ||||
 gender | ||||
  male (ref) |  |  |  | |
  female | −0.03(− 0.37,-.31) | − 0.30(− 0.58,-0.01) ** | 0.28 (0.01,0.55) | |
 age | ||||
  18–59(ref) |  |  |  | |
  ≥ 60 | −0.35(− 0.74,0.03) | − 0.35(− 0.74,0.03) | −0.19(− 0.49,-.12) | |
 Marital status | ||||
  Unmarried (ref) |  |  |  | |
  married | 0.08(−0.34,0.50) | 0.13(−0.23,0.48) | 0.40 (0.06,0.73) * | |
 education | ||||
  Junior high and lower (ref) |  |  |  | |
  Senior high and above | 0.11(−0.09,0.31) | − 0.08(− 0.25,0.09) | 0.04(− 0.124,0.20) | |
 Family monthly income(¥) | ||||
  < 3000(ref) |  |  |  | |
  ≥ 3000 | −0.05(− 0.23,-.14) | −0.02(− 0.17,0.14) | 0.08(− 0.07,0.23) | |
Service utilization | ||||
 Self-evaluated | ||||
  Good (ref) |  |  |  | |
  Fair and poor | −0.13(− 0.32,-.04) | −0.04(− 0.19,-.12) | 0.04(− 0.11,0.18) | |
 Patient’s satisfaction | ||||
  Satisfaction (ref) |  |  |  | |
  Un-satisfaction | −0.93(− 1.30,-0.55) *** | −1.16(− 1.48,-0.84) *** | −0.77(− 1.07,-0.47) *** | |
Proportion of medical | ||||
 Expenditures to total family expenditures | ||||
  ≤10%(ref) | ||||
  > 10 | 0.47 (0.13,0.81) ** | −0.06(− 0.35,0.23) | 0.01(− 0.27,0.28) | |
 Chronic conditions | ||||
  no (ref) |  |  |  | |
  Yes | 0.31 (0.03,0.59) * | 0.04(−0.20,0.27) | 0.20(−0.02,0.42) | |